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Bilingual Client Support Representative

3 months ago

Tampa, United States Slide Full time

Slide is a cutting-edge Tampa based Technology Enabled Insurance company who is disrupting the industry To revolutionize all facets of property insurance, we need to do things differently. Therefore, certain traits are required of Sliders in order to be successful in our fast-paced environment. Being able to contribute innovative solutions (Best Idea Wins), being able to easily pivot and comfortable with ambiguity, as well as the desire to grow in a Best Places to Work award winning culture are some of the things that make a Slider successful. Does this sound like you? BILINGUAL SPANISH REPRESENTATIVE What you will be doing: Provide client support via incoming calls, email and mail. Respond in a timely manner to all client inquiries. Document all client correspondence by entering into the Agency Management System. Handle the processing of endorsements and payments. Ensure that QA metrics are met regarding client satisfaction and call management. Identify, and escalate, if necessary, any complex issues to leadership for resolution. Maintain records according to Agency standards, ensuring that procedures are properly followed, and that information is accurately documented. Meet or exceed specified QA guidelines to ensure client satisfaction. Perform other duties, as assigned. What you have: Education, Experience, and Licensing: High School diploma required. 1+ years' experience in customer service or administrative office position required. Bilingual Spanish-English required. Qualifications/Skills and Competencies: Effective communication skills. Strong problem-solving skills. Ability to remain calm under pressure. Strong organizational and time-management skills. Proven ability to be adaptable and flexible. Strong attention to detail. Friendly, patient, and empathetic demeanor. Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook. Ability to multitask while keeping an attention to detail. Ability and desire to obtain a 4-40 license. Desire to live Slide's Core Values. What Slide offers to you: The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology Benefits - We have extensive and cost-effective benefits that cover you and your family from every angle... Physical, Emotional, Financial, Social and Professional Health. A new 2024 Benefit is a Lifestyle Spending Account opened for each employee to spend on a Wellness Activity of their choice each month... funded by Slide A 2023 BEST PLACE TO WORK - Tampa Bay Business Journal #J-18808-Ljbffr