Customer Service Representative

3 weeks ago

Battle Creek, United States Boyd Group Services Full time

Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description $17.00 - $20.00 Depending on Experience. The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system) Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to disassemble vehicles for repairs. Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay). Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type. Confirms car rental information and updates CCC One with rental car usage information. Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One. Education And/or Experience Required High School Diploma or GED (General Education Diploma) Minimum: 1 year experience in a similar role such as administration assistant. Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure. Strong attention to detail with a high degree of accuracy. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service. Other Requirements Valid driver’s license. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including: Competitive Pay Plans Medical, Prescription Drug, Dental & Vision Insurance 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Paid Vacation & Holidays Continuing Education Opportunities Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. #J-18808-Ljbffr

  • Customer Service Representative

    3 months ago

    Battle Creek, United States Trillium Staffing Full time

    Now hiring Customer Service Representatives in Battle Creek! Trillium Staffing has an opening for a highly motivated Customer Service Representative for our client in Battle Creek, Michigan. The responsibilities of the Customer Service Representative include, but are not limited to: •Develop and maintain selling relationships at key customers and target...

  • Customer Service Representative

    3 months ago

    Battle Creek, United States U-Haul Full time

    Location: 5740 Beckley Rd, Battle Creek, Michigan 49015 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 days ago

    Battle Creek, United States GPM Investments LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesCustomer Service: Greet...

  • Customer Service Representative Lettershop

    2 months ago

    Battle Creek, United States EPI PRINTERS, INC. Full time

    The Customer Service Representative serves as the primary contact for Account Managers/Sales Reps and external customers. The CSRs primary responsibilities include communicating customer requirements to the production staff via job tickets, art files, proofs and/or other documents and approvals; overseeing client projects through completion. The CSR is...

  • Customer Service Representative

    2 months ago

    Battle Creek, United States Peckham Full time

    **Health Benefits.** Medical with HSA options, as well as dental, vision, and life insurance. * Wage: $15.56/hour plus health and welfare benefit * Location: Battle Creek, MI * Hours: 24/ 7 / 365; Shift flexibility is required. This is a phone-based customer service position supporting a government customer. CIC Customer Service Representatives (CSRs) in...

  • Bilingual Customer Service Representative

    2 days ago

    Battle Creek, Michigan, United States The Sherwin-Williams Company Full time

    Job SummaryThe Sherwin-Williams Company is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    11 minutes ago

    Battle Creek, Michigan, United States The Auto Club Group Full time

    About The Auto Club GroupThe Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.We are committed to providing quality service and helping our members enjoy life's journey through our innovative products and services.Job...

  • Customer Service Representative

    3 days ago

    Battle Creek, Michigan, United States The Auto Club Group Full time

    About The Auto Club GroupThe Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.We are committed to providing quality service and helping our members enjoy life's journey through our various offerings.Job SummaryWe are...

  • Customer Service Representative

    2 days ago

    Battle Creek, Michigan, United States The Auto Club Group Full time

    About The Auto Club GroupThe Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.We are committed to providing quality service and helping our members enjoy life's journey through our various offerings.Job SummaryWe are...

  • Customer Service Representative

    3 hours ago

    Battle Creek, Michigan, United States The Auto Club Group Full time

    About The Auto Club GroupThe Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.We are committed to providing quality service and helping our members enjoy life's journey through our various offerings.Job SummaryWe are...

  • Customer Service Representative

    2 days ago

    Battle Creek, Michigan, United States Allen Harmon Insurance Agency Full time

    Job Description**About Us**Allen Harmon Insurance Agency is a family-owned independent insurance agency with a rich history dating back to 1917. We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in our Battle Creek office.Job SummaryThe successful candidate will be responsible for providing exceptional...

  • Customer Service Representative

    3 weeks ago

    Battle Creek, United States Workforce Strategies Inc Full time

    Job DescriptionJob DescriptionAs Customer Service, you are the heartbeat of our fulfillment center where we manage loyalty programs and contests for numerous clients. Not only will you play a key internal role providing ongoing support to the Client Development, Client Solutions, and Fulfillment Services teams, but you’ll also serve as a key partner to our...

  • Customer Service Representative

    3 days ago

    Battle Creek, Michigan, United States Family Fare Full time

    Job SummaryThis role is responsible for providing exceptional customer service and assistance to guests in a fast-paced retail environment. The ideal candidate will be able to work independently, maintain a clean and organized store, and provide a positive experience for customers.Key Responsibilities:Customer Service: Provide highly satisfactory service and...

  • Branch Customer Service Representative

    2 weeks ago

    Battle Creek, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...

  • Customer Service Representative

    2 days ago

    Battle Creek, Michigan, United States Meijer Full time

    As a family-owned business, Meijer prioritizes serving people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth, and development. Consider a career with our company - take care of your career and your community.Competitive weekly payScheduling flexibilityPaid parental...

  • Branch Customer Service Representative

    3 weeks ago

    Battle Creek, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel, membership,...

  • Customer Service Representative

    18 hours ago

    Battle Creek, Michigan, United States PILOT Full time

    About Pilot CompanyPilot Company is a dynamic and inclusive environment where team members have the opportunity to build a positive atmosphere with their coworkers and make a better day for every type of guest.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Fuel Attendant. As a Fuel Attendant, you will be...

  • Branch Customer Service Representative

    1 month ago

    Battle Creek, United States The Auto Club Group Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel,...

  • Customer Service Representative

    3 months ago

    Battle Ground, United States LeAnn Dodge - State Farm Agency Full time

    Job DescriptionJob Description LeAnn Dodge State Farm Agency, located in Battle Ground, WA, is currently looking for a positive, professional, self-starter to join our team as a Customer Service Representative. This is a well-established agency and we are adding this position due to growth. We strive for excellence in our customer care and in making a...

  • Customer Service Ambassador

    2 days ago

    Battle Creek, Michigan, United States EPI PRINTERS, INC. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at EPI Printers, Inc. in Battle Creek. As a key member of our production team, you will be responsible for providing exceptional customer service, communicating effectively with internal stakeholders, and ensuring timely completion of client...