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Customer Service Representative

2 months ago

Battle Creek, United States Workforce Strategies Inc Full time
Job DescriptionJob DescriptionAs Customer Service, you are the heartbeat of our fulfillment center where we manage loyalty programs and contests for numerous clients. Not only will you play a key internal role providing ongoing support to the Client Development, Client Solutions, and Fulfillment Services teams, but you’ll also serve as a key partner to our vendors. Project management, outstanding communication, and superb people skills are keys to success in this fast-paced role. Your typical day will consist of:
  • Resolving issues that arise due to mistakes made by customer service partners
  • Assisting in the development and implementation of customer service best practices across the organization to ensure efficiency and cross-functional knowledge sharing
  • Responding to customer service inquiries
  • Assigning and directing project workflow
  • Communicating to Project Leads and customer service partners regarding the contests they manage
  • Ensuring ePrize is honoring all client agreements (e.g., reporting, responsiveness, etc.)
  • Coordinating all activities related to handing off contest programs to our customer service partners for screening and judging responsibilities
  • Assisting in the formulation of new documentation for training, quoting, and overall monitoring of programs we service
  • Conducting training sessions for new employees
  • Developing and maintaining positive relationships across all departments to ensure high levels of customer satisfaction and full team support
We’d love to talk to you if:
  • Your sales and customer service skills are a force to be reckoned with
  • Your middle name is Multi-Tasking
  • Your second middle name is Detail-Oriented
  • Must be able to read, write and speak English
  • You can effectively prioritize tasks in your sleep
  • Sitting for extended periods of time doesn’t phase you
  • Getting paid to perform repetitive typing, interact with people, and talk on the phone is your dream come true
  • Anticipating and exceeding people’s needs comes as second nature
  • People describe you as a hard working problem-solver
  • You’re comfortable operating a computer and software like Microsoft Office and Outlook (AS400 experience is a plus, but not necessary)
  • You possess a positive and upbeat attitude, even during stressful situations
  • Working occasional overtime and weekends is ok with you
  • You possess a High School Diploma/GED
Successful Customer Service Leads often have backgrounds in:
  • Call Center/Customer Service
  • Retail
  • Sales/Marketing
  • Business/Management
  • Communications
We offer CSLs:
  • A pay rate dependant on experience. Range is between $15-$18\hr
  • $100 referral bonus when you refer a friend to work with WSI
  • Weekly pay, vacation time, and medical benefits
  • A bright, clean, and positive working environment
  • Consistent work schedule with work/life balance
Submit your Customer Service Lead resume by clicking the “Apply Now” button below. We can’t wait to talk to you By submitting your application for this position, you are agreeing to receive communication from WSI, which may include calls, texts, and emails. You have the option to unsubscribe from email communications or remove yourself from SMS messaging by replying 'stop' at any time.