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    3 days ago

    Plano, United States Air Distribution Technologies, Inc. Full time

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  • Customer Service Representative

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Customer Service Representative

2 months ago

Plano, United States NVA Full time

Job description Emergency Animal Hospital of Collin County is hiring Client Service Representatives Opportunities are available at our Plano location Who We Are At Emergency Animal Hospital of Collin County, we strive to cultivate a friendly, compassionate, and community-driven culture. EAHCC opened in Plano, TX, in 1987 and has been part of Collin County for over 34 years. We seek friendly, motivated individuals passionate about pets, value fostering authentic relationships with clients, and desire to make a difference within the community. General Summary As a CSR, your duties will include but may not be limited to keeping accurate medical records, client education, clerical work, and support of other staff members. This position requires a practical knowledge of the hospital's procedures, policies, and services, client and patient treatment protocols, data transcribing, word processing, and the standard procedures, records, and terminology used in veterinary medicine. What Makes Us Great Teamwork and Respect - We value every one of our team members Personal and professional growth opportunities. Employee recognition and appreciation: Birthday recognition, key anniversary celebrations, CSR, and Technician Week appreciation Competitive pay. Comprehensive benefits - Health, Medical, Dental, Vision, Short/Long term disability, 401K, Life Insurance, Continuing Education, Paid Vacation, Employee Pet Discounts. Essential Duties and Responsibilities: Other duties may be assigned Currently, we are seeking a Client Service Representative. We are a 24-hour emergency facility, so all interested candidates must be comfortable working days, nights, weekends, and holidays . Client Relations Greeting all guests and customers with kindness & respect Answering and transferring calls effectively Check-in patients Providing introductory information to new customers Working with a team of CSRs and other departments to find appropriate solutions Collection of payment for services rendered Greet clients and pets immediately upon entering Ensure that the reception area and exam rooms and are clean and odor-free Ask the client for an updated email address if none exists in the system and verify existing information in system Answer multi-line telephone in a friendly and professional manner to take referral information from RDVM for transfer cases, and defer progress reports for hospitalized patients and client medical concerns to technicians Takes messages from clients or RDVMs when appropriate and makes a callback in Ezyvet Administration Email home-care instructions, referral reports, and medical notes from all procedures and hospital visits to referring veterinarians Gather all forms and go-home items and verify invoices and instructions prior to discharge time. Scan all faxed lab results, place them in the medical record for patients and email copies to the appropriate DVM. Make sure all exam rooms are stocked Scan all RDVM records, forms, lab results, etc., into patients' files Check messages on voice mail Maintain and provide information for no-shows, rescheduled, and cancelled appointments Keep reception desk and area tidy and clean Clean up after pet accidents in the waiting room Place all client and RDVM correspondence, ICU sheets, faxed records, and other documents in patient file in appropriate (chronological) order Clean and stock client restroom as necessary, or alert custodian to needs Operate office machines to include postage scale, fax machine, computer, printer, photocopy machine, credit card machine, scanner Skills and Qualifications 1 year of client service or equivalent experience Veterinary experience Interpersonal and customer service skills Multitasking and organizational skills Ability to answer a high volume of calls and or emails daily Ability to share work among a customer service team Attentiveness and patience Time-management skills Typing- minimum of 30wpm Computer literacy (Windows XP or higher, general PC operations, MS Word, Excel) Ability to use and understand filing systems Ability to apply basic concepts of mathematics Ability to communicate verbally and in writing Physical demand and work environment Ability to lift 40 lbs Ability to be confident around pets Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position will require working weekends, evenings, and holidays. The noise level in the work environment is moderately high Associates are exposed to a variety of pets that MAY bite or scratch and on occasion, may be exposed to anesthesia, radiation, biological hazards, and medication/controlled substances Bending, stooping, crouching, kneeling, standing, and walking are part of day to day work activities. EAHCC Work Remotely No Job Types: Full-time, Part-time Salary: $18.00 - $22.00 per hour Benefits : 401(k) 401(k) matching Dental Insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance Employee assistance program Paid time off Vision insurance Schedule : 12-hour shift Day shift Holidays Night shift Weekend availability Work Location : In person Job Types: Full-time, Part-time Salary: $18.00 - $22.00 per hour Benefits: Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance Schedule: 12 hour shift Day shift Night shift Weekends as needed Work Location: In person NVA Compassion-First is now Ethos Veterinary Health We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of 145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.