Full Time Customer Service Representative, CQA

4 weeks ago

Lakeland, United States Publix Super Markets, Inc. Full time
Description

The purpose of this position is to investigate reported customer complaints regarding issues with products sold at Publix and to ensure all necessary information is accurately captured. Position is also responsible for securing physical evidence related to product complaint cases and as needed referring cases to Risk Management Customer Claims Unit (CCU).
  • processing customer complaints regarding issues with national brand, private label, manufactured and retail altered products
  • preparing reports upon business and customer demand
  • processing regulatory action taken with a retail store
  • responding in a professional manner to customer complaints
Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.

Required Qualifications
  • 1 year of customer service or retail experience
  • excellent attendance and punctuality
  • excellent written and verbal communication skills
  • ability to remain flexible and calm in stressful situations and handle highly confidential and sensitive information
  • ability to prioritize work, work under deadlines and handle a high volume of work accurately
  • accurate computer typing skills at 40-50 wpm
  • strong computer skills including Microsoft Word, Excel, Outlook, Internet Explorer and Adobe Acrobat
  • willingness to work flexible hours which may include extended periods of time, holidays and weekends
  • enthusiasm, initiative and pride in work
  • must have good human relation skills (the ability to work well with others and be a team member)
  • excellent interpersonal skills and the ability to communicate effectively with all levels of the organization
Preferred Qualifications
  • 2 years of customer service or retail experience
  • Publix Retail experience
  • Bi-lingual Spanish/English
Benefits Information
  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans plan
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States Bunzl Distribution USA Full time

    {"Job Title": "Customer Service Representative", "Job Description": "**About the Role**Bunzl Distribution USA is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.**Key...

  • Customer Service Representative

    4 weeks ago

    Lakeland, Florida, United States Cj Vapes & Lounge Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team at Cj Vapes & Lounge as a Customer Service Representative / Barista. This part-time and full-time position requires excellent communication skills, a friendly demeanor, and the ability to remain calm under pressure.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Service Representative

    3 months ago

    Lakeland, United States Bunzl Distribution USA Full time

    ** Customer Service Representative** **Job Category****:** Telesales & Customer Service **Requisition Number****:** USA21009836 Showing 1 location **Job Details** **Description** Monte Package Company, a division of Bunzl, is seeking a Customer Service Representative for our facility in Lakeland, FL. The Customer Service Rep. will answer inquiries on...

  • Customer Service Representative

    4 months ago

    Lakeland, United States Frandsen Full time

    Job opening Active ** Customer Service Representative** Team or role Customer Service Location Job description Miller Manufacturing Company, a market-leading manufacturer, distributor and marketer of farm, ranch, and pet products, is searching for a Customer Service Representative to join team in Glencoe, Minnesota! **Shift/Hours:** Days **Summary:** Millers...

  • Customer Service Representative

    1 week ago

    Lakeland, Florida, United States AnazaoHealth Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our professional team at AnazaoHealth. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving any issues they may...

  • Customer Service Representative

    6 days ago

    Lakeland, Florida, United States Geico - Government Employees Insurance Company Full time

    Part Time Billing Customer Support RepresentativeWe are seeking a highly motivated and enthusiastic individual to join our Auto Service team in Lakeland, FL. As a Billing Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on billing and customer support,...

  • Customer Service Representative

    6 days ago

    Lakeland, Florida, United States Geico - Government Employees Insurance Company Full time

    Part Time Billing Customer Support RepresentativeWe are seeking a highly motivated and enthusiastic individual to join our Auto Service team in Lakeland, FL. As a Billing Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on billing and customer support,...

  • Customer Service Representative

    4 weeks ago

    Lakeland, Florida, United States Bunzl Distribution USA Full time

    Job SummaryBunzl Distribution USA is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and serving as a liaison between our sales staff and customers.Key...

  • Customer Service Representative

    2 weeks ago

    Lakeland, Florida, United States Bunzl Distribution USA Full time

    Job SummaryBunzl Distribution USA is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Answering customer inquiries and resolving issues in a...

  • Customer Service Representative

    1 week ago

    Lakeland, Florida, United States Adam Rutz - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Adam Rutz - State Farm Agent.Job SummaryThe ideal candidate will possess excellent communication skills, a strong ability to relate to customers, and a proactive approach to problem-solving. As a Customer Relations...

  • Customer Service Representative

    5 days ago

    Lakeland, Florida, United States GEICO Full time

    Part Time Billing Customer Support RepresentativeWe are seeking highly motivated and enthusiastic individuals to join our Auto Service team in Lakeland, FL. As a Billing Customer Support Representative, you will be responsible for providing general billing information, processing endorsements, taking payments, and processing payment plan changes.Key...

  • Customer Service Representative

    4 weeks ago

    Lakeland, Florida, United States Bunzl Distribution USA Full time

    Job SummaryBunzl Distribution USA is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and serving as a liaison between our sales staff and customers.Key...

  • Customer Service Representative

    3 months ago

    Lakeland, United States Geico - Government Employees Insurance Company Full time

    Customer Service Representative Lakeland, FL - Salary: $18.16 per hour / $36,592.40 annually. When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to Customer Service, Customer Service Representative, Representative, Retail, Insurance, Service

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States Qonten Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Qonten. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    2 days ago

    Lakeland, Florida, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States Frandsen Full time

    Customer Service RepresentativeMiller Manufacturing Company is seeking a highly skilled Customer Service Representative to join our team in Glencoe, Minnesota. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving issues, and supporting sales and marketing efforts.Key...

  • Customer Service Representative

    2 weeks ago

    Lakeland, Florida, United States Ace Handyman Services Lakeland Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly organized and motivated Customer Service Representative to join our team at Ace Handyman Services Lakeland. As a key member of our customer service team, you will be responsible for providing exceptional customer service, facilitating sales and education, and ensuring efficient daily...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States GEICO Indemnity Company Full time

    Customer Service Representative Job Description **About the Role** We are seeking a highly skilled Customer Service Representative to join our team at GEICO Indemnity Company. As a Customer Service Representative, you will be the first point of contact for our policyholders, providing exceptional customer service and support. **Key Responsibilities** *...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States GEICO Indemnity Company Full time

    Customer Service Representative Job Description **About the Role** We are seeking a highly skilled Customer Service Representative to join our team at GEICO Indemnity Company. As a Customer Service Representative, you will be the first point of contact for our policyholders, providing exceptional customer service and support. **Key Responsibilities** *...

  • Customer Service Representative

    1 week ago

    Lakeland, Florida, United States Kelly Services, Inc. Full time

    Job Title: Patient Support RepresentativeJob Summary:Kelly Services, Inc. is seeking a Patient Support Representative to join our team. As a Patient Support Representative, you will be responsible for providing exceptional customer service to patients, answering inbound phone calls, and resolving issues in a prompt and professional...