Operations Support Specialist

15 hours ago


Conshohocken, United States Finance of America Companies Full time

PURPOSE OF ROLE

Partners with Sales and Processing teams to expedite the loan process by handling tasks such as ordering services, fulfilling appraisal orders, and obtaining necessary documentation from third parties involved in the loan transaction. Responsible for reviewing data to ensure compliance with company policies, regulatory requirements, and loan terms and supporting internal teams, particularly the processing team, in managing loan applications efficiently and professionally while adhering to all company and industry.

REPORTS TO

Manager, Operations Support

EXPECTATIONS

  • Reviews application documents
  • Orders case numbers, appraisals and titles while adhering to all applicable guidelines.
  • Maintains an appraisal order pipeline and timely order fulfillment
  • Communicates with homeowner associations and insurance providers to obtain required documentation.
  • Remains current on all company requirements and federal and state regulations to ensure compliance
  • Ensures compliance with federal state, investor and company policies and procedures
  • Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction
  • Performs other duties as assigned
Qualifications

QUALIFICATIONS - EDUCATION - REQUIRED

High School Diploma

QUALIFICATIONS - EDUCATION - PREFERRED

Bachelor's Degree

QUALIFICATIONS - EDUCATION - FIELD(S)/PROFESSION(S)

QUALIFICATIONS - EXPERIENCE/SKILLS/COMPETES
  • Some experience working with automated Loan Origination Systems and in the mortgage industry.
  • Excellent communication skills, verbal, written and presentation.
  • Current knowledge of industry guidelines and procedures as well as federal, state and local regulations.
  • Analytical skills, detail oriented, highly organized, multi-tasking and prioritization skills necessary.
  • Ability to work in a fast paced environment under time constraints with a sense of urgency.
  • Ability to organize and coordinate tasks and projects.
  • Excellent customer service skills.
  • Ability to adapt to change quickly.
  • Strong interpersonal skills and ability and willingness to work with a team.
  • Proficiency with Microsoft Office, specifically Word, Outlook, and Excel.


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