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Experienced Manufacturing Customer Service Representative
3 months ago
Does your work history include manufacturing customer service skills? Do you have serious software skills? This is not for the inexperienced first timer
Worldwide Foam is seeking a passionate and dedicated Customer Service Representative (CSR) to join our team. As a CSR, you'll be at the forefront of ensuring our customers' needs are met, their questions answered, and their experience exceptional. Buckle up, because this role is more exhilarating than a rollercoaster ride
Pay starting at $21.75 per hour
8:00am - 5:00pm, Monday - Friday (OT as needed)
What You'll Be Doing:
- Data Wizardry: You'll master the art of data entry, weaving sales orders and quotes into our NetSuite (ERP) system like a digital sorcerer. Deciphering customer purchase orders? Piece of cake
- Customer Whisperer: When customers reach out via email or phone, you'll be their guiding star. Complaints? No problem You'll provide solutions faster than a superhero dodging bullets.
- Positive Vibes Only: Your attitude will be as sunny as a tropical beach. Empathy, professionalism, and resilience are your secret weapons.
- Foam Magic: Ever processed foam sample requests? You will Dive into Dynamics and make those foam dreams come true.
- Resource Explorer: You'll navigate our Worldwide Foam knowledge base like an adventurer seeking hidden treasures. Customers' questions? You've got answers
- Team Player: Communication and coordination with co-workers? You'll be the glue that holds our team together.
- Experience of a Legend: Your work history includes manufacturing customer service skills, this is not for the inexperienced first timer
- Verbal & Written Superpowers: Your communication skills are sharper than Excalibur. Customers will hang on your every word.
- Empathy Jedi: You'll understand customers' needs better than Yoda understands the Force.
- Critical Thinker Extraordinaire: Problem-solving? You'll tackle it like Sherlock Holmes on a caffeine high.
- Attention to Detail Titan: Misspelled words? Not on your watch Accuracy is your middle name.
- Office Oasis: Work in a standard office environment (no dragons, we promise).
- Digital Dexterity: Your fingers will dance across keyboards like concert pianists.
- No Supervisory Capes Needed: This role doesn't involve supervising others.
- Jet-Setting Not Required: No travel-unless you count the occasional coffee run.
- High School Hero: A diploma or G.E.D. equivalent is your ticket to this adventure.
- Customer Whisperer Badge: 2-3 years of experience interacting with customers and maintaining accurate records.
- Grammar Guardian: Superior grammar, spelling, and punctuation skills (you'll be our language wizard).
- Math Magician: Fractions, decimals, and percentages? You'll calculate them faster than a lightning bolt.
- Manufacturing Marvel: If you've dabbled in manufacturing or industrial settings, we'll high-five you.
- ISO Explorer: ISO experience? You're our treasure hunter.
- ERP Enthusiast: Familiarity with ERP systems? You're our secret weapon.
At Worldwide Foam, we celebrate diversity like confetti at a parade. We believe our best work happens when everyone feels free to be their authentic selves.
Schedule & Compensation:
- Full-Time Adventure: Monday to Friday, 8:00 am to 5:00 pm (with possible overtime when the Bat-Signal shines).
- FLSA Classification: Hourly - Non-Exempt (because even superheroes need a paycheck).
- Wage Quest: Highly competitive wages based on your experience starting at $21.75 per hour
- Perks Galore: Simple IRA matching, dental/health/vision insurance, company-paid life insurance, PTO, vacation, holidays, bonuses, and room for advancement (up, up, and away).
Ready to join our foam-tastic team? Apply now and let's make customer service history
Applicants are advised that a comprehensive background check and drug screening will be conducted as a condition of employment. Submission of an application implies consent to these screenings, and employment is contingent upon successful completion of the checks in accordance with applicable laws and regulations.
