Customer Service Representative

2 months ago


Elkhart, United States J. B Poindexter & Co. Inc Full time

Customer Service Representative location Elkhart, IN, USA Shift Hourly category Truck Accessories Group JOB DESCRIPTION **Customer Service Representative**

Elkhart, IN, USA Req #4153 Monday, February 14, 2022 **Overall Responsibilities:**

The Customer Service Representative (CSR) fields calls from customers to process orders and works to resolve problems they raise concerning service or billing. A successful CSR must understand the TAG business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.

**Specific Responsibilities:**

- Answers the telephone within the 2nd ring, no more than three.

- Completes secondary work assignments while consistently being interrupted with the primary work assignment of answering the phones.

- Assists the caller in a timely manner without rerouting the call to someone else.

- Will always follow-up with special customer service situations and requests.

- Traces shipments for caller, in a timely manner, and takes the EXTRA STEP to advise the Customer of delivery date/time, thus ensuring a happy customer.

- Informs customers of existing price quotes, shipping date, anticipated delays, and additional information needed by customer.

- Routes order to appropriate department for filling and follows up on orders to ensure delivery by specified dates.

- Attempts to sell additional merchandise to customers.

- Self-starter with a hands-on approach and the ability to work unaided.

- Submit detailed orders to appropriate personnel with clear and concise information.

- Quote products and prices under existing company guidelines with the help of Sales Manager and/or Controller. Follow-up on all open quotations to secure orders and close sales.

- Acts as a knowledgeable resource for all TAG customers and has the ability to work unaided.

- Assists in possible needed administrative duties, related to the customer base.

- Keep thorough notes and records of each conversation with customers, sales personnel, and internal contacts to insure a valid paper trail is kept.

- Personal skills including professional appearance and time management.

- Other duties as assigned or needed.

**Minimum Position Requirements:**

* Work well within a team environment.

* Flexible work schedule.

* Strong problem solving skills.

* High attention to detail and accuracy.

* High School diploma or general education degree (GED) required. Bachelors degree or college equivalent a plus. Specific industry product knowledge is also a plus.

* Superior organizational skills, as well as a proven ability to provide quality service in a fast-paced environment.

* Ability to build relationship with customers to drive high Customer Satisfaction.

* Ability to multitask, effective time management skills and a basis for action.

* Proficient in Microsoft Office and related software packages.

* AS 400, JD Edwards experience helpful but not necessary.

* Excellent written and verbal communication skills. Customer service focused with good telephone skills with a positive attitude.

* Effective Presentation Skills.

* Very sharp, innovative and accustomed to figuring it out.

* Mature judgment and decision making ability.

**Other details**

* Job Family Truck Accessories Group (TAG)

* Job Function Sales & Marketing

* Pay Type Hourly

* Employment Indicator Full Time Hourly

* Travel Required Yes

* Travel % 10

* Telecommute % 0

* Required Education Equivalent Experience

* Job Start Date Tuesday, March 8, 2022

Centralia, WA, USA Truck Accessories Group

The position is responsible for professionally interacting with new and existing customers, customer service, order entry, verifying orders, processing credits, diagnose technical problems, and offer solutions....

Elkhart, IN, USA Truck Accessories Group

Effectively manage in a fast-paced environment with a work force ranging in skill level from temporary workers to highly skilled. Ability to effectively manage multiple complex tasks simultaneously, planning...



  • Elkhart, United States WorkBox Staffing Full time

    Customer Service Representative, Up to $18.00/hour - Elkhart, IN Looking for a new job opportunity on 1st shift? Apply today! Preferred Qualifications: 1 years of customer service experience Must have previous experience working with computers Abilit Customer Service Representative, Customer Service, Representative, Retail, Staffing


  • Elkhart, United States Wesco Full time

    Wesco - 3701 Gallatin Way [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...


  • Elkhart, United States Carpenter Full time

    **Customer Service Representative** **Job Description** **Customer Service Representative** Carpenter Co. has a great opportunity available for Customer Service Representative at our Elkhart manufacturing branch. Reporting to the Customer Service Manager and working in tandem with fellow Customer Service Representatives, this position is responsible for all...


  • Elkhart, United States Heartlandrvs Full time

    >> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:1006117Location:Heartland RVDivision :Heartland RV-ElkhartLocation:Elkhart, IndianaDescription Heartland RVs customer service department is currently seeking qualified RV service techs. Looking for qualified individuals with a background in RV...


  • Elkhart, United States Waste Connections Full time

    Borden Hauling is looking for a High Energy Customer Service Representative to join the team at our Hauling location in Elkhart, Indiana. The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can...


  • Elkhart, United States Waste Connections Full time

    Borden Hauling is looking for a High Energy Customer Service Representative to join the team at our Hauling location in Elkhart, Indiana. The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can...


  • Elkhart, United States U-Haul Full time

    Location: 29057 Old US 33, Elkhart, Indiana 46516 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...


  • Elkhart, United States U-Haul Full time

    Location: 29057 Old US 33, Elkhart, Indiana 46516 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Elkhart, United States Alick's Home Medical Equipment Full time

    **Customer Service Representative - Elkhart** Customer Service Representative - Elkhart **Career Details** Full-Time Elkhart, IN Posted on 6/25/2021 **Description of Responsibilities** * Responsible for inside sales and is a resource person, greeter and representative of Alick's Home Medical to each and every individual entering or calling the store. *...


  • Elkhart, United States Aztec Full time

    Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate,...


  • Elkhart, United States Loader Parts Source Full time

    Job DescriptionJob DescriptionWho we are:Loader Parts Source (LPS) is a growing company serving the skid loader repair industry. We were founded in 2008 and have since expanded into 3 buildings, all located in Elkhart, IN. We utilize EOS as our operating system and are driven to create leaders, not just at LPS, but in all aspects of life. Summary/Purpose of...


  • Elkhart, United States Indiana Farm Bureau Full time

    Customer Service Representative Elkhart , Indiana **Description** **Responsibilities:** * Interact directly with our customers by providing product and service information. * Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc. * Determine the best...


  • Elkhart, United States Fox Factory Full time

    What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand products are used primarily on bicycles, side-by-side vehicles, on-road vehicles, off-road vehicles, trucks, all-terrain vehicles, snowmobiles, specialty vehicles, motorcycles, and commercial trucks. Some...


  • Elkhart, United States Safe Fleet Full time

    ** International Customer Service Representative** Elkhart - FEI Exempt Associate **About The Position** **Meet the Smart Safety Company** At Safe Fleet our name says it all we are redefining what Fleet Safety means with one-stop access to customized, integrated, and intelligent solutions that answer todays safety needs and anticipate tomorrows challenges....


  • Elkhart, Indiana, United States Invited Full time

    Become a Valued Member of Our TeamWe are excited to invite passionate individuals to join us as Golf Shop Customer Service Representatives. At Invited, you will have the chance to promote the sport of golf, deliver outstanding customer service, and play a key role in the daily operations of our golf shop. If you have a love for golf and thrive in a lively...


  • Elkhart, United States Dayton Freight Full time

    Overview Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. Paid holidays (8); paid vacation and personal days Responsibilities Customer Service...


  • Elkhart, United States Worldwide Foam Full time

    Worldwide Foam is growing and needs another Experienced Manufacturing Customer Service Representative Does your work history include manufacturing customer service skills? Do you have serious software skills? This is not for the inexperienced first timer! Worldwide Foam is seeking a passionate and dedicated Customer Service Representative (CSR) to join our...


  • Elkhart, United States State of Indiana Full time

    Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable...


  • Elkhart, United States Alliance RV Full time

    >> Alliance RV Customer Service Parts Representative Alliance RV Customer Service Parts Representative Summary Title:Alliance RV Customer Service Parts RepresentativeID:1007Location:Elkhart, INDepartment:Operations Description **Who is Alliance RV, LLC** Alliance RV, LLC is a young, growing manufacturer of recreational vehicles founded by veterans of the RV...


  • Elkhart, United States Worldwide Foam Full time

    Worldwide Foam is growing and needs another Experienced Manufacturing Customer Service Representative Does your work history include manufacturing customer service skills? Do you have serious software skills? This is not for the inexperienced first timer! Worldwide Foam is seeking a passionate and dedicated Customer Service Representative (CSR) to join our...