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Global Food Experience Manager

4 months ago

South San Francisco, United States Stripe Full time
Who we are
About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team

In this role, you'd be joining Stripe's Workplace team. The team's mission is to build and support work environments that are welcoming, comfortable, and intuitive; supportive of collaboration, wellbeing, and productivity; and centered around the rigorous safety, security, and confidentiality we employ as a financial services company.
What you'll do
  • We're looking for an organized, creative, and strategic leader who has a driving need to deliver the best possible food experiences for Stripes. This person will focus on upholding, scaling, and evolving Stripe's food operations globally. This includes: maintaining and scaling existing meal, snack, and beverage programs globally, leading our fantastic in house culinary teams in South San Francisco and Seattle, and supporting the engagement and wellbeing of Stripes around the world, building relationships with leaders to better understand and keep the global team aligned on how Workplace can support evolving needs.
Responsibilities
  • Develop and support procedures that measure food service quality in partnership with the Workplace Programs team. Use this data to inform service design and vendor selection, pursuing the highest possible scores for each office
  • Manage the Food team (4 direct reports based in South San Francisco and Seattle); support their professional development, nurture and amplify best practices and creative initiatives, and ensure the team has a clear understanding of what success looks like
  • Maintain team standards and service levels for existing programs (meals, snacks, event support) and partner with the Workplace Programs team to establish and deliver new ones
  • Support spaces and partnerships that prioritize safety and well being of Stripes and contractors
  • Act as an ambassador for the global Food program; building strong relationships and regular touch points with site leads, senior leaders, and Workplace Experience teammates, developing a deep understanding of the cultural and business needs of 20+ offices around the world, implementing scalable solutions, and reporting key learnings back to the team
  • Own Food program Opex, partnering with Finance and local office DRIs to develop annual program budgets and oversee accrual, variance, and forecast reporting. Drive efficiency while delivering a best in class service
  • Build and maintain effective supplier partnerships by proactively managing contractual agreements, clearly aligning on scope of work, roles and responsibilities, and key performance indicators
  • Work closely with the Workplace Environments team to ensure new kitchens and food service spaces are designed to accommodate the operational and service expectations for the office
  • Shape team goals and priorities as a member of the Workplace Experience leadership team
  • Other duties as assigned, as the team grows and evolves
Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
  • 10+ years of relevant experience; 5+ years experience in food service design across multiple sites 5+ years leadership experience; preferably at a high-growth technology company
  • Considerable expertise in managing partnerships with external service providers and suppliers to deliver impactful solutions
  • Exceptional written and verbal communication skills coupled with a strong business acumen and an orientation toward putting yourself in other people's shoes
  • A demonstrated talent for building trust and productive working relationships with internal and external partners
  • Demonstrated success building, managing, and coaching a geographically dispersed customer oriented team
  • A proven ability to juggle multiple deadlines and projects; be highly organized with analytical skills
Preferred qualifications
  • A knack for operational design at scale
  • Front line customer service or hospitality experience
  • A relevant BA/BS degree

Hybrid work at Stripe
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.