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Food Service Supervisor

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South Burlington, Vermont, United States Global Partners Full time
Job Summary:

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Global Partners LP. As a key member of our deli and food service team, you will be responsible for directing and supervising all activities of the department and its personnel to achieve merchandising, sales, and customer service goals.

Key Responsibilities:
  • Direct and supervise department personnel to meet established goals and objectives.
  • Select, onboard, and coach new team members to ensure a smooth transition.
  • Schedule team members to ensure adequate coverage and meet business needs.
  • Engage with customers through effective communication, product information, and sales suggestions.
  • Ensure customer orders are completed on time and to their satisfaction.
  • Maintain a clean and safe work environment, adhering to county, city, and company food safety and sanitation guidelines.
  • Order products and supplies to maintain adequate stock levels and meet merchandising standards.
  • Oversee the preparation and serving of deli and food service items, including breakfast, lunch, and dinner entrees.
  • Display products in accordance with deli and food service department and company merchandising guidelines.
  • Follow product recipes and maintain quality and safety standards.
  • Rotate products for sale, ensuring quality and safety, and controlling product shrink.
  • Receive merchandise, audit invoices, and position cases in storage areas or refrigerated walk-in coolers.
  • Count product for inventory purposes and complete paperwork in a timely and accurate manner.
  • Process cash register transactions, handle customer refunds, and use scale printer machines.
  • Monitor product pricing, signage, and placement, and use product shelf tags and shelf signage.
  • Ensure a clean, neat, and orderly sales counter, food prep area, and warehouse shelving.
  • Use proper safety equipment and procedures, and perform other duties as assigned by management.
Requirements:
  • High School Diploma or equivalent.
  • At least 18 years old.
  • Two years of prior experience in a fresh foods environment, preferably in a management role.
  • Flexibility to work weekend, holiday, and evening shifts, and assist other locations as needed.
  • Reliable transportation and a valid driver's license.
  • Serv-Safe certification preferred.
  • A love of foods and a creative nature.
  • Ability to work quickly and efficiently, with little direction, to accomplish assigned duties.
  • Basic business math calculations and ability to learn register, scales, scanners, and debit/credit terminals.
  • Ability to read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.
  • Communication and interpersonal skills, with the ability to work with deli ingredients and equipment.
Physical Requirements:
  • Lift up to 25lbs on occasion.
  • Reach above shoulder height and bend below waist.
  • Work in walk-in coolers and freezers.
  • Stand for long periods, bend, twist, and frequently lift and/or maneuver merchandise and supplies.
  • Be dexterous enough to use necessary equipment, including knives, slicers, burners, ovens, fryers, and rotisseries.