Administrative Assistant

4 days ago

Cleveland, United States A Groundworks Company Full time
Ohio Basement Authority, A Groundworks Company, is seeking a talented Production Administrative Assistant to join their team in Cleveland, OH

The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.

Job Responsibilities:

  • Provide administrative support for timekeeping
  • Create weekly job packs
  • Create and close purchase orders
  • Ensure office equipment is in working order to include scheduling maintenance
  • Great customer experiences and service is how we built our reputation. You will be the right fit is you believe in serving people and solving problems.
  • Setting and confirming install dates
  • Mailing customer information packets
  • Following up with customers on a variety of issues
  • Updates customer records for accuracy
What is required to join our team as a Production Administrative Assistant:
  • High School Degree/GED
  • 1-2 years Administrative Assistant experience preferred
  • Previous call center or customer service preferred
  • Must be positive and motivated with excellent communications skills
  • Ability to adapt quickly to changes in work strategy
  • Excellent computer skills
  • Great oral and verbal communication
What we provide for our employees:
  • Competitive Hourly Pay
  • Employee Ownership
  • Superior training will ensure you start with immediate success
  • Competitive and rewarding, family-oriented culture
  • Advanced leadership training opportunities
  • World-class training and support
  • World-class training and support
  • Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, and 2 weeks paid time off including 6 holidays


Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.

With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset - their home.

When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.

When you choose Groundworks, you'll join thousands of Tribemates who are making history.

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