Current jobs related to Customer Service Representative - Lawrenceville - MAXIMUS

  • Customer Service Representative

    1 day ago

    Lawrenceville, Georgia, United States Tekni-Plex Full time

    About Tekni-PlexTekni-Plex is a leading global company providing innovative solutions through material science and manufacturing technologies. Our solutions are found in some of the most well-known names in the Healthcare, Pharmaceutical, Personal Care, Household and Food & Beverage markets.We transform ideas into products that improve everyday life.About...

  • Customer Service Representative

    2 days ago

    Lawrenceville, United States U-Haul Full time

    Location: 1290 Pleasant Hill Rd, Lawrenceville, Georgia 30044 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    3 months ago

    Lawrenceville, United States U-Haul Full time

    Location: 1290 Pleasant Hill Rd, Lawrenceville, Georgia 30044 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 days ago

    Lawrenceville, Georgia, United States Yaknia Full time

    About YakniaYaknia is a leading company in the construction industry, providing innovative solutions for formwork and construction equipment. We are committed to delivering exceptional customer service and building strong relationships with our clients.Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our...

  • Customer Service Representative

    2 days ago

    Lawrenceville, Georgia, United States Staff My Agency Full time

    Job SummaryWe are seeking a highly motivated and customer-focused professional to join our team as a Licensed Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional customer service and helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    2 months ago

    Lawrenceville, United States Yaknia Full time

    Customer Service Representative Customer Service Jobs ****About the job**** **Company Description** **It's more than a job. It's a passion.** **Doka** is one of the worlds leading companies for developing, manufacturing, and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group...

  • Optical Customer Service Representative

    1 day ago

    Lawrenceville, Georgia, United States Global Channel Management Full time

    About the role at Global Channel ManagementJob SummaryWe are seeking a highly skilled Optical Customer Service Representative to join our team. As an Optical Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues, and ensuring a seamless customer...

  • Customer Service Representative

    1 day ago

    Lawrenceville, Georgia, United States WILLYS MEXICANA GROUP Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative at Willys Mexicana Group. As a key member of our restaurant team, you will be responsible for providing exceptional customer service, maintaining a clean and safe work environment, and supporting our operations to ensure a seamless...

  • Customer Service Representative

    3 weeks ago

    Lawrenceville, United States Arrow Exterminators Full time

    Ready for a career where every day brings new challenges and opportunities? Look no further than Arrow Exterminators, where we're more than just a pest control company - we're a tight-knit family dedicated to providing exceptional service and fostering growth. If you're a problem-solver with a passion for customer service, you'll fit right in at our office...

  • Customer Service Representative

    2 days ago

    Lawrenceville, Georgia, United States Jeremy Higginbotham - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative at Jeremy Higginbotham - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesEstablish and Maintain...

  • Customer Service Representative Lead

    7 days ago

    Lawrenceville, Georgia, United States Fifth Third Bank, N.A. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative Lead to join our team at Fifth Third Bank, N.A. in Lawrenceville, Georgia.Key ResponsibilitiesCustomer Experience: Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals.Provide Follow-up:...

  • Customer Service Representative

    6 hours ago

    Lawrenceville, Georgia, United States Global Channel Management, Inc Full time

    Job Summary:Global Channel Management, Inc is seeking a highly skilled Eyewear Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.Key Responsibilities:Provide quality customer...

  • Bilingual Customer Service Representative

    3 months ago

    Lawrenceville, United States The Waters Organization Full time

    Job DescriptionJob DescriptionWe are looking for bilingual candidates to fill Call Center Representative positions with our client in Lawrenceville starting Tuesday, January 24th! Duties would be assisting with customer issues over the phone, explaining bills to customers, taking payments over the phone, etc. At least 1 year of call center experience,...

  • Customer Service Representative

    1 day ago

    Lawrenceville, United States Domino's Franchise Full time

    Job Description Job Description Company DescriptionLooking for the first step to your new career? 90% of Franchisees started out as a delivery Expert or an inside position, that could be you too!! You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the...

  • Customer Service Representative Lead

    1 week ago

    Lawrenceville, Georgia, United States Fifth Third Bank, N.A. Full time

    About the RoleFifth Third Bank, N.A. is seeking a highly skilled and experienced Customer Service Representative Lead to join our team. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service, leading by example, and driving business results.Key ResponsibilitiesCustomer Experience: Deepen relationships...

  • Customer Service Representative

    2 months ago

    Lawrenceville, United States Domino's Pizza LLC Full time

    Company Description Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert or an inside position, that could be you too!! You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to...

  • Customer Service Representative

    3 months ago

    Lawrenceville, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionCompany DescriptionLooking for the first step to your new career? 90% of Franchisees started out as a delivery Expert or an inside position, that could be you too!!  You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat...

  • Customer Service and Sales Representative

    1 month ago

    Lawrenceville, United States FORWARD FOCUS ACQUISITIONS LLC Full time

    Job DescriptionJob DescriptionAbout Us: FFA is a leading consulting firm dedicated to providing innovative and sustainable energy solutions. We are committed to delivering exceptional customer experiences and are looking for motivated individuals to join our team. As a Customer Service and Sales Representative, you will play a crucial role in helping us...

  • Licensed Customer Service Representative

    2 months ago

    Lawrenceville, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • B2B Customer Representative

    2 days ago

    Lawrenceville, United States Regal Management Full time

    Job DescriptionJob DescriptionWe are currently hiring B2B Customer Representatives to join our office. Our client is in need to expand our telecommunication that provides local communities and businesses with an opportunity to stay connected to one another, their families, and job opportunities by using accessible and affordable communication tools. The main...

Customer Service Representative

4 weeks ago

Lawrenceville, United States MAXIMUS Full time
Description & Requirements

The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.

Please note: This job posting is for a limited-service (temporary) full-time position, with an anticipated duration of approximately 4 months from September 2024 to January 2025 with a possibility of converting to permanent employment.

This is a Bring Your Own Device role, equipment is not provided.

Essential Duties and Responsibilities:

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Respond effectively to all forms of inbound and outbound contacts.

- Track and document all inquiries using the applicable systems.

- Transfer/refer consumers to appropriate entities according to the established guidelines.

Facilitate the fulfillment of caller requests for materials via mail, email, or download.

- Facilitate translation services for non-English speaking callers according to procedures.

- Escalate calls or issues to the appropriate designated staff for resolution as needed.

- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

- Process new applications for health care coverage via the telephone, mail, and web, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

- Facilitate translation services for non-English speaking callers according to procedures.

- Make outbound calls to applicants to obtain needed information.

- Review documents sent in by applicants and process according to work instructions.

- Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

- Meet Quality Assurance (QA) and other key performance metrics.

- Responsible for adhering to established safety standards.

- Must be able to remain in a stationary position for an extended period of time.

- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.

- Work is constantly performed in an office environment.

- Perform other duties as assigned by management.

Minimum Requirements

- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.

- Strong data entry and telephone skills;

- Excellent organizational, interpersonal, written, and verbal communication skills;

- Ability to perform comfortably in a fast-paced work environment;

- Ability to successfully execute many complex tasks simultaneously;

- Ability to work as a team member, as well as independently;

- Previous experience with computers, phone systems, and headsets preferred;

- Previous experience in customer service and call center preferred;

- Bi-lingual Spanish is a plus.

Technical Requirements:

* Must have a personal PC with operating system of Windows 10 or higher

* Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired

* PC Processor: Intel i5, AMD Ryzen 5, or better

* PC Memory: 3.1 8+ GB RAM

* PC Hard Drive Storage: 4.1 256 GB SSD

* USB Headset with wired microphone

* Webcam

* Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$

18.00

Hourly Base Pay Maximum for this Position

$

18.00