Patient Services Associate
4 weeks ago
Overview The Patient Service Associate is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians’ schedules, maintaining patient files and records, interfacing with the different corporate departments and by receiving and directing patient questions to appropriate people. Works as a team member to facilitate patient care and optimize the revenue. Responsibilities Handle high volume incoming calls. Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement. Assist the physicians and/or administrators in all business and patient care responsibilities. Coordinate office communication flow. Communicate effectively and courteously with and demonstrate a caring attitude toward patients and their families. Greet, direct and assist large numbers of visitors and refer visitors to various areas. Ensure all patient demographic and insurance information is accurate. Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc. as necessary. Review patient intake information to verify insurance coverage. Verify patient insurance information, call for insurance authorization, patient address, telephone, etc. Schedule new and follow-up appointments including patient testing. Act in a non-directive, non-judgmental manner, recognizing an individual’s religious, ethical and moral opinions and beliefs. Bring new ideas, a positive attitude, and lots of energy. Maintain and record patient schedule. Identify and collect co-pays, deductibles, and other payments. Reconcile patient payments on a daily basis received to cash box and receipt journal. Prepare billing sheets. Review all billing sheets to ensure they contain necessary information needed to create a claim such as physician name and number, patient name and number, insurance code, referring physician and code, etc. Direct billing inquiries to appropriate Regional Office. Ensure the clinical staff submits all outpatient billing sheets daily. Maintain patient confidentiality. Qualifications High School diploma or equivalent required. Three years recent experience in a related position in a medical office preferred. Ability to prioritize job duties and meet deadlines. Ability to effectively work on many tasks at one time. Superior customer service and verbal and written communication skills. Strong computer knowledge; experience preferred. Knowledge of common safety hazards and precautions to establish a safe work environment. Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third-party billing requirements preferred. Must be able to work cooperatively in a team environment. Ability to handle stressful situations. Excellent organizational, time management, and attention to detail capabilities. Must be able to travel to satellite office during the week. Mileage is reimbursable. Benefits and Compensation Benefits for Full Time employees and qualified dependents: Medical, Dental, Vision Insurance Progyny Fertility Benefits Teladoc Health and Second Opinion Services 401(K) Thrift Program & Sharing Plan Employee Stock Purchase Plan (ESPP) – 15% discount Basic Employee; Spouse; Child Life Insurance Accidental Death and Dismemberment (AD&D) Employee Optional Life and AD&D Short & Long Term Disability Pre-Tax Health Savings Accounts (HSA) Employee and Dependent Flexible Spending Account (FSA) Family Medical Leave Act (FMLA) Parental Leave Benefit Sick Pay Bank Employee Assistance Program (EAP) Group Aflac Policies Identity Theft Protection Employee Charitable Fund Care.com Continuing Education Assistance Various Discount Programs The expected pay for the position ranges from $14.90 - $26.44 per hour . The actual pay range will be computed based on years of relevant experience. About Us Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives. Pediatrix is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr
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