Field Support Specialist

1 week ago


Northborough, United States Matec Instrument Companies Inc Full time

About Matec

Since 1968, Matec Instrument Companies Inc. has been an industry leader in providing superior nondestructive ultrasonic testing solutions that help ensure the safety of our skies and railroads. Our extensive ultrasonic experience enables us to provide our customers with fully integrated solutions for the most demanding testing applications.

Field Service Engineer

Why This is a Great Opportunity

Do you have a passion for precision and a knack for problem-solving? If you are a hands-on technician and are interested in an exciting career applying your skills and learning non-destructive testing, which is vital to ensure the safety of aerospace travel, this could be the opportunity for you

In this visible position, the successful Field Service Engineer will provide phone support and travel to national and international locations to diagnose, repair, test, and troubleshoot complex machines and instrumentation. If you love a hands-on environment where you will solve complex problems integral to ensuring the integrity of steel for essential business, you should read on

The Benefits

Matec offers a flexible, casual work environment and a comprehensive benefits package that includes:

  • Harvard Pilgrim Health Insurance
  • Health Savings Account w/ generous Company contribution
  • 401k Retirement Plan with a 3% Company contribution
  • STD/LTD
  • 10 Holidays
  • PTO

Responsibilities - Field Service Engineer

  • Actively diagnose, repair, and test complex machines and instrumentation.
  • Commission intricate motion systems and ensure equipment integrity.
  • Repair or adjust equipment, machines, or defective components, and replace worn parts.
  • Install repaired equipment and replace parts at customer sites including, industrial and military facilities.

Qualifications/Requirements for Field Service Engineer

  • 2-5 years of experience in a manufacturing environment.
  • Experience repairing, diagnosing, and building complex systems and machines, as well as familiarity with troubleshooting motors, motion control devices, and amplifiers, is strongly preferred.
  • Experience following wiring diagrams to diagnose system failures, utilizing oscilloscopes or multimeters
  • Bachelors degree in engineering is preferred (comparable experience will be considered in place of an engineering degree).
  • Excellent customer service and verbal communication skills.
  • Experience with a variety of testing and measurement instruments.
  • Familiarity with motion control devices, motors, and amplifiers.
  • Experience with Delta Tau and/or Parker servo motors is a plus
  • Up to 50% travel - nationally and internationally

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