Customer Experience Analyst

2 months ago

Scottsdale, United States Tallwave Full time

**Customer Experience Analyst**

* Scottsdale, AZ - Remote OK

* Full-Time

* Insights & Planning

* Customer Experience Analyst

Hello from Tallwave Were a customer experience design company partnering with change agents at the worlds most inspiring companies to create the experiences of the future. This includes developing new products, services, and business models that deliver amazing value and sustainable growth for their customers and employees. We deliver exceptional experiences for our client, the clients customer, and of course, our internal Tallwavers

Were looking for a **Strategy & Research Analyst** to join our Insights & Planning team. In this role, you'll work closely with clients to analyze how their business is working today and help strategize improvements for tomorrow. Youll dig-in deep to research, analyze data and extract insights to guide client strategy. Youll provide support for your teammates to help achieve key outcomes for our clients.

Heres what a day in the life looks like:

* Participating in internal team meetings and working sessions to collaborate with our product design, marketing, analytics, research and account teams to deliver on client outcomes.

* Participating in client meetings, taking notes and supporting the presentation of our work.

* Conducting research (e.g. market, consumer, customer development, etc.) to inform strategy and execution of project work.

* Performing detailed analysis of analytics (e.g. marketing, product, eCommerce data) and other types of data to identify trends and insights that matter for our clients and engagements.

* Synthesizing data and findings into clear takeaways.

* Delivering your findings to the internal team to guide our approach and apply to client deliverables.

* Developing drafts and final deliverables (e.g. presentations).

* Taking direction from your peers and project leads on what's needed next and taking the lead on the execution.

**These skills will make you a great fit:**

* You enjoy being client-facing, have strong client presence and experience interfacing with client executives.

* You have excellent listening skills, take great notes and are able to synthesize conversations quickly.

* You are comfortable in situations where there is uncertainty.

* You can operate with ambiguity and learn/adapt quickly.

* You can analyze data, synthesize, and provide insights/actions from that data.

* You are resilient and embrace our core values. Check them out here:

The ideal candidate will have:

* 2-3+ years of experience in business.

* Some experience in an agency/consultancy-type environment, working directly with clients.

* Experience analyzing data and utilizing analytics tools (e.g. marketing, product, eCommerce, etc.) to identify insights and make recommendations.

* A Bachelor's degree (or equivalent).

* A track record of striving for excellence.

****The culture and perks of being a Tallwaver:****

* We embrace a maverick attitude. Were willing to challenge convention and think beyond the ask.

* We are committed to relentless pursuit. Were curious with a focus on personal growth.

* We value selfless teamwork, demonstrating strong leadership qualities with a knack for collaboration.

* We are thoughtfully rigorous, have a strong work ethic and have strong attention to details.

* An environment that fosters empathy and compassion for each other and our clients.

* A diverse (and competitive, and hilarious, and sometimes a little crazy) group of coworkers. You know, the kind you actually want to grab a drink with after work.

* Career growth and opportunity. We grow leaders here.

* We recognize the contributions of individuals and teams throughout Tallwave and we stop to celebrate through Happy hours, on-the-fly high fives, core-values-based awards during our All Hands Meetings, and Tallwave anniversary awards, to name a few.

* Catered Lunch & Discuss sessions, and formal training sessions focused on continuous learning and growth as a team.

* We offer comprehensive Medical, Dental, Vision, Life, and 401(k) plans.

* Concierge-booked Tallwave Work Anniversary experiences.

* We provide employer-paid short-term disability and long-term disability plans and life insurance.

* Were more concerned about how we work than where we work. We offer remote work and office hours flexibility as needed.

* We are surrounded by badass talent and clients -- our work has been featured in TechCrunch, Forbes, Wired, Product Hunt, and more.

* We are featured on the 2020 INC Best Workplaces List, the 2020 Phoenix Business Journal Best Places to Work List, and the 2021 AZ Central Top Places to Work List.

**Why you'll love working with us:**

Free to be you, each and every day We celebrate diversity and empower you to bring your authentic self to work, always. We know that diversity, equity, and inclusion is not about checking a box. It's more than words, it is a pledge and a promise that Tallwave is passionate about pursuing. We recognize having an all-encompassing culture will help us learn and grow collectively, and continue to foster our mission of making everyone we work with wildly successful.

**Working conditions:**

In office, employees operate in a professional office environment and routinely use standard office equipment like computers, telephones, and teleconferencing equipment. The office is an open floor plan so employees can communicate with everyone around -- no cubicles at Tallwave.

**Physical requirements:**

This job may require sitting for long periods of time, and minimal (if any) lifting. Some travel may be required.

**COVID-19 Protocols:**

When in the office, employees are required to wear a mask except when at their desk, or in a conference room by themselves with the door closed. Physical distancing is in effect.

*Tallwave is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.*

#LI-Remote

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