Technical Client Service Representative I

5 months ago

New York, United States Cox Enterprises Full time

**Primary Location:** 30 Tech Valey Dr , East Greenbush , NY , US **Technical Client Service Representative I**

222043 At Cox, were forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and were looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity and how you can continue to make your mark with Cox.

Dealertrack is currently looking for a **Technical Client Service Representative** to join our team in East Greenbush, NY.

Our Client Service staff is comprised of friendly, courteous professionals who will help our clients & vendors via email with DMV and transaction status as well as assist the operations team with questions/deal movement. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.

**Your Role:**

* Provide client support and technical resolution via email.

* Reach out to DMV/vendors via email or phone.

* Assist operations with DMV questions/verification, pending, rejection reasons.

* Answer policy and procedural questions.

* Provide training to clients in the use of system and applications.

* Other duties as assigned

**Qualifications:**

**Minimum Requirements:**

* High School Diploma or Equivalent

* 0-2 years of experience

* Problem Solving

* Organizational Skills

* Written Communication

* Telephone Etiquette

* Email Etiquette

* Critical Thinking

* Teamwork

**What We Look For (preferred):**

* Communication Skills internal and external

* Time management

* Ability to read a customer

* Interpersonal skills

* Multi-tasker

* Reliable and dependable

Who We Are

**About Cox Automotive**

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

**About Cox**

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .

Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

**Who We Are**

At Cox, we strive to provide the best customer service to our clients, every time. And, since youre so dedicated to our clients and customers, were dedicated to you in providing top-flight benefits and support.

Keep scrolling down to learn more.

**Benefits**

* Generous compensation plans

* MyTime: Flexible time off policies

* Free in-network womens healthcare

* Cox U: Thousands of free online classes

* Dollars for Ideas: Well pay for your continuing education

* Adoption assistance

* Home & Auto insurance

* Pet insurance for your fluffy loved ones

* Telehealth: Phone and video visits with a doctor in minutes

Tonya Wallace

Director of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a just sit there and code type of environment. Not here. They encourage communication and transparency. All teams have the ability to share ideas. Billy Mullner

Automotive Technician II One of the best things here are all the great benefits. ASE certifications are super important to me and I always like learning new things. Marco Valero

Manager of Software Engineering Cox leaders care about their employees career paths and help them grow into better professionals and members of the community. And I love that the company provides lots of training, challenging problems to solve, and opportunities to learn new technology and skills. Jarrod Baer

Portfolio Manager I enjoy my coworkers because of the unity we have. We share best practices and talk about how we can better our clients experience as well as our company. **Inclusion makes us stronger**

We thrive on what makes us different and celebrate each others unique abilities and perspectives. We embrace an inclusive culture of fairness and respect, value and belonging, empowerment and growth. No two employees look or think the same and we prefer it that way

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