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Client Service Representative VETERINARY

2 months ago

Lakewood, United States Synergy Pet Group Full time

Job Description

Job Description Pet Benefit Solutions is a rapidly growing company that maintains a portfolio of brands and products in the pet and veterinary industries. Combining knowledge and resources, we bring quality care at affordable rates to pet families across the country

We’re seeking a Member Support Specialist to join our Customer Care team. If you have a proven record of exemplary customer service, are detail-oriented, and are looking for a rewarding career helping pets and pet owners, then look no further

What you’ll do Act as the face of the company for our members and potential members. Manage a large number of inbound phone calls, emails, and LiveChats daily. Become an expert in our products and processes. Identify and understand the needs of each customer, manage expectations, and prioritize meeting and exceeding their needs. Take ownership of the entire customer experience and deliver exceptional service. Demonstrate empathy, build rapport, and create customers for life. Qualities we value A friendly, positive, customer service-focused mindset Pet lovers Strong communication skills, both verbal and written Active listening Proven problem-solving Confident decision making Adaptability Multitasking, with emphasis on managing priorities Respect for colleagues, business partners, and customers Pet or veterinary industry experience preferred, but not necessary Why work with us? Friendly team and office atmosphere Competitive compensation Health, Dental, Vision, and Life Insurance 401K Retirement Plan Pet Benefits Company Description Pet Benefit Solutions is a rapidly growing company that maintains a portfolio of brands and products in the pet and veterinary industries. Combining knowledge and resources, we bring quality care at affordable rates to pet families across the country

Company Description

Pet Benefit Solutions is a rapidly growing company that maintains a portfolio of brands and products in the pet and veterinary industries. Combining knowledge and resources, we bring quality care at affordable rates to pet families across the country #J-18808-Ljbffr