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Client Service Associate

2 months ago

Lakewood, California, United States First Financial Credit Union Full time

Client Service Associate Role at First Financial Credit Union

If you are enthusiastic, enjoy interacting with clients, and excel in a service-oriented environment, then you will discover a remarkable opportunity with First Financial.

By joining First Financial Credit Union as a Full-Time Client Service Associate, you become part of a team of committed, self-driven professionals who take pleasure in assisting others and collaborating in a forward-thinking atmosphere. We celebrate our achievements and strive daily to create positive outcomes for our clients, our teams, and ourselves.

As a Client Service Associate, you will leverage your previous experience in new account setups and loan offerings to assist members of the educational sector in achieving their financial aspirations. This position is ideal for seasoned Personal Bankers, Financial Service Representatives, and Banking Specialists.

Your responsibilities will include providing information to members and potential members regarding all credit union accounts, services, and products. You will enhance your expertise with new accounts and loan products, including consumer, auto, and real estate financing. Engage with clients over the phone to address issues and promote services and products. Support branch operations through backup teller (cash-handling) tasks.

Our Culture

At the core of our identity is the commitment to act in the best interest of our members, employees, and the California educational community. By understanding and addressing the needs of our membership, we have established ourselves as their trusted advisor. We prioritize our members' complete experience and empower employees to assist members in realizing their financial goals. Consequently, we focus on recruiting individuals who align with our values and fit well within our culture.

We are dedicated to serving the educational community, treating our internal members—our talented staff—with the same respect and high service standards.

At the credit union, we believe that talent and attitude are as important as skills and experience. Therefore, we seek individuals who share our vision, passion for the educational community, and commitment to delivering outstanding service with the right mindset.

We value a healthy work/life balance and strive to retain our employees. We hire motivated individuals whom we train to excel in their roles, all within an environment that fosters growth and advancement.

Benefits

We provide the following exceptional benefits:

  • Medical, Dental, and Vision coverage
  • Vacation time for Union employees (accruing from day one) available after one year of service
  • Additional Vacation Service award for every five years of service (up to four weeks)
  • 401(k) with 5% Safe Harbor Employer Contributions
  • Gain Sharing (Profit Sharing)
  • Additional Incentives and Recognition based on performance
  • Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
  • Frequent employee appreciation and recognition events
  • Opportunities to win all-expenses-paid trips

Community Focused, Just Like You

Our commitment to the educational community distinguishes us from larger banks and other credit unions. Our staff and volunteers (Board Members and Supervisory Committee) dedicate countless hours to local schools each year. Additionally, we actively contribute in various ways, including:

  • Donations to local schools from both members and staff
  • Teacher Grants, Classroom Supplies Grants, Teaching Credential Grants, and Scholarships for Graduating High School Seniors (and those pursuing their education)
  • Community involvement with local charities

Our Legacy

We take great pride in serving the financial needs of the California educational community. Founded by educators for educators, we have maintained our focus on this mission for over 85 years. Our commitment to the educational community remains unwavering, as evidenced by our Board of Directors, which comprises current and retired educators.

For over 85 years, we have been providing superior value to our members, consistently demonstrating our dedication through time- and money-saving products and services tailored to the needs of the California educational community.

We operate multiple branches across Southern California, serving various counties and communities.

Career Opportunities

We are seeking talented individuals who share our vision, passion for the educational community, and commitment to delivering exceptional service while prioritizing the best interests of our members.