Front Office Supervisor
4 weeks ago
Job Description
Job Description
Front Office Supervisor
Salary: $23/hr
Full time position
At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.
Reporting to the Front Office Manager, the Front Office Supervisor role will ensure that all guests are treated warmly and provided with luxury service throughout their stays. This will be achieved by supervising and directly working alongside all areas of operation relating to Front Office. This is inclusive of the Front Desk Associates, Concierge, PBX, and the Bell/Door Attendants.
Responsibilities:
Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously
Effectively communicate with all departments in the hotel to ensure smooth guest and employee experience
Participate with other members of leadership in developing plans to deliver special services
Train new staff and provide sufficient re-training and re-enforcement for current staff
Attend and contribute to all pertinent meetings
Meet monthly with associates for one-on-ones
Maintain presence in all areas of the lobby to ensure SOP compliance and assist with business levels
Ensure associates have adequate supply of work items and are positioned to succeed.
Be knowledgeable of hotel promotions and standards
Resolve guest complaints and handling all guest interactions with the highest level of luxury service
Respond to all guest requests in an accurate and timely manner, while ensuring proper follow-up and closure with all requests
Provide thoughtful, calm, and courteous guest interaction by way of phone, email, and in-person interactions
Lead staff by actively working alongside them through all areas of guest experience to demonstrate the best ways to meet hotel standards
Utilize a variety of computer systems to ensure efficient service
Work harmoniously and professionally with co-workers
Accept other duties as requested by management
Qualifications:
2 years of previous luxury or hotel experience
Ability to display demonstrative leadership skills
Ability to take ownership of issues and provide resolutions
Ability to learn quickly and adapt to the Loren’s unique culture
Strong verbal and written communication skills in English
Ability to work and assist in creating a healthy and inviting work environment
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