Front Desk Supervisor

2 weeks ago

Austin, United States El Cosmico Full time

** Front Desk Supervisor - Hotel Magdalena**

**Job Category****:** Rooms Hourly **Requisition Number****:** FRONT001668 Showing 1 location **Job Details**

**Description**

The Front Desk Supervisor is responsible for providing superior service in all guest interactions. Specifically, a Front Desk Supervisor will exceed expectations in front desk operations including reservations management, concierge services and assisting with Front Desk coverage.

About our Company:

Life gathers around water in Texas, and Hotel Magdalena honors our spring-fed culture and the community that grows near it. The design of the 89-room hotel takes inspiration from the local lake house ethos of the 1970s, situated amongst rolling grounds and natural beauty inspired by Texas. The Magdalena will also be home to a restaurant and poolside bar, and several other spaces for hosting events and hanging out. The hotel will open in Spring 2020 on Music Lane just off of South Congress.

Hotel Magdalena is proud to be a part of Bunkhouse, which is a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos, Hotel Saint Cecilia, Austin Motel, and Jos Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, and Hotel San Cristobal in Baja, Mexico.

Were Looking for Someone with:

High School diploma or general education degree (GED). College Degree preferred

Two (2) years related experience in hospitality or service industry

Ability to speak, read, write and understand the primary language(s) of the workplace

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of co-workers and sister property staff

Ability to create documents in Excel and Word

Ability to understand computer programs (i.e. Property Management System)

Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

Job Responsibilities:

Ensure the accuracy of hotel guest reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)

Provide indulgent service to all guests with flawless check-in and check-out procedures, concierge services, etc.

Adhere to all cash handling procedures during cash transactions

Follow SOPs of Property Management System

Promote and encourage guest name recognition

Maintain knowledge of all property services and amenities

Ensure all calls are answered in a courteous, professional and efficient manner

Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Ensure all employees adhere to dress code policies for their scheduled shift

Resolve customer complaints

Assist in training and supervising Front desk staff

Assist in scheduling staff hours and assign duties and responsibilities as needed

Follow inventory standards and procedures to consistently conduct an accurate inventory

Assist other staff members with vacation travel plans, reservation bookings and additional accommodations

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Bunkhouse pays competitive wages and offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Highly subsidized Medical, Dental and Vision insurance

Company paid Life Insurance and Long-Term Disability coverage

Short Term Disability coverage

Generous Paid Time off (Full Time)

Free stays at Bunkhouse hotels (Full Time)

401k with company matching

Employee Discounts

Bunkhouse Core Values:

BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.

CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.

BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.

EMBRACE ADVENTURE. We dont always know where the road will lead, but we know that well have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.

LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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