Senior Customer Success Manager

1 week ago

Little Rock, United States Oracle Full time

Oracle Senior Customer Success Manager - Little Rock, Arkansas Minimum Requirements: BS or BA degree in related field and/or equivalent job experience. 8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management, or other client-facing HCIT solution work. Knowledge of relevant best practices within HCIT consulting as evidenced by prior successful consulting outcomes and achievements. 8+ years experience consulting, influencing, and partnering with key customer end-users and decision-makers up to and including healthcare CXOs and CIOs. Prior experience with Oracle Health products and service offerings preferred. Strong project management skills including the ability to create, maintain, and execute on a detailed account management plan including budget, structure, schedule, needs, metrics, and outcomes. Accomplished communication and interpersonal skills including the ability to articulate complex information clearly in both verbal and written form. Ability to influence, persuade, and negotiate to achieve effective and mutually beneficial outcomes. Ability to partner and collaborate across teams and organizations to resolve conflicts, drive performance improvement, and achieve positive outcomes as indicated by agreed-upon metrics and KPIs. Ability to travel to client sites up to 20% of the time based on business needs. Responsibilities: The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment, and incremental revenue growth. The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for the overall operational success of the customer using Oracle Health solutions and services. The CSM seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption, and value realization. The Customer Success Manager develops, tracks, and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within the assigned customer account portfolio. The senior Customer Success Manager portfolio includes clients with varying needs and complexity. One or more clients may have significant needs related to upgrades, renewals, transformation, adoption, or all of these factors based on business needs. The CSM will be measured on the following: Strong Success Plans for their customer or portfolio of customers Success Stories ARR retention and growth Code currency Sales Leads generated Customer performance on KPIs relative to peers Practice development: Grow the overall culture and practice of customer success within Oracle Health by participating in key initiatives, being a part of or leading the building of CS tools and enablers, mentoring and growing junior CSMs, and evangelizing the practice of CS across Oracle Health Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Compensation and Benefits: US: Hiring Range: from $43.99 to $85.67 per hour; from $91,500 to $178,200 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect Oracle’s differing products, industries, and lines of business. Oracle US offers a comprehensive benefits package which includes: Medical, dental, and vision insurance Short term disability and long term disability Life insurance and AD&D Health care and dependent care Flexible Spending Accounts Pre-tax commuter and parking benefits 401(k) Savings and Investment Plan with company match Paid time off 11 paid holidays Paid sick leave Paid parental leave Adoption assistance Employee Stock Purchase Plan Financial planning and group legal Voluntary benefits including auto, homeowner, and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. About Us: As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law. #J-18808-Ljbffr

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