Customer Service Specialist
3 weeks ago
Pay Transparency Statement:
The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.
Position Responsibilities may include, but not limited to:
- Processing restaurant orders and restaurant messages for Alaska restaurants
- Act as first point of contact to customer calls and emails
- Reviewing orders
- Adjusting orders as necessary, to include produce and promotional adjustments
- Entering specials as necessary, to include produce orders or requests for airfreight
- Reviewing food orders for routing thresholds and adjustment as warranted
- Communicate with Alaska delivery partners, provide routing and order information weekly
- Adjust routes in system and update delivery schedule
- Process orders in system for warehouse selection
- Prepare shipping paperwork, BOL's, etc., for each route
- Interface with the warehouse leadership team and provide shipping documents
- Load PIMM tags for applicable loads
- Process restaurant credits for delivery discrepancies
- Filing of records
- Process 3rd party freight billing
- Review inbound invoices for accuracy of charges
- Data entry and records management
- Process outbound freight charges for restaurants
- Support of customer and office activity, greeting guests and support of field activities as needed.
- Interact with multiple customers ensuring that customer's needs are met timely and accurately, and all policies/procedures specific for each location are followed accordingly
- Provide customer support with special requests and assist various departments within distribution center as needed
- Utilize specialized software to validate store orders
- Take inbound calls, special delivery requests and process orders
- Follow up on requests from distribution centers in a timely manner
- Review email communications concerning promotions
- Provide consistency of service to restaurants with continuous training
- Other projects or duties as assigned
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