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Front Desk Manager
1 month ago
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description:At the Marriott Saddle Brook we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Marriott Saddle Brook can mean for you
Overview:The Front Desk Manager will act as the primary point of contact for guest inquiries and concerns, ensuring that all front desk operations run efficiently and effectively, and maintaining the high standard of guest satisfaction that the Marriott is known for Oversee and manage the daily operations of the front desk and guest services, ensuring exceptional service standards are consistently met Act as the primary point of contact for guest inquiries, concerns, and special requests, providing timely and effective solutions Coordinate with various departments, including housekeeping, maintenance, and F&B, to ensure guest needs and expectations are fulfilled Monitor and manage front desk staff, ensuring they are well-trained, motivated, and delivering high-quality service Handle guest check-ins and check-outs, reservations, and any other front office duties as required Ensure all guest interactions are handled with professionalism, courtesy, and a focus on personalized service Address and resolve any issues or emergencies that arise, ensuring minimal disruption to guests and operations Assist in the development and implementation of policies and procedures to improve efficiency and guest satisfaction Provide leadership and support to the front office team, fostering a positive and productive work environment Prepare reports and conduct regular briefings with the front office team
Qualifications:
This position requires a minimum of three years job-related experience. Strong written and verbal communication Strong decision-making and organizational skills. PMS system experience is a plus Ability to multi-task and stay organized in a fast-paced environment Knowledge of MS Office Suite (Word, Excel, Outlook) Ability to work flexible hours, including nights, weekends, and holidays Ability to work on own initiative as well as part of a team Professional attitude and appearance
