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Call Center Representative

3 months ago

Arlington, United States Hubstaff Full time

We are looking for a Remote Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Base Pay: $50 per hour Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements: Must be a US or Canadian citizen Must be fluent in communication and English Must have a clean criminal record Must be able to type at-least 40 wpm average Must be 18+ average Proficient with Microsoft Office Strong organizational skills Paid Time Off and Holidays with Generous Company Discounts annually given. #J-18808-Ljbffr