Call Center Director
3 weeks ago
We are seeking a highly skilled and experienced Call Center Manager to lead our Member Care team in delivering exceptional service to our members. The successful candidate will be responsible for driving performance, developing strategies, and ensuring compliance with government regulations and company policies.
Key Responsibilities- Lead a team of 30 agents in delivering exceptional member service via phone and email channels.
- Develop and implement new strategies to ensure smooth and uninterrupted service delivery to our members.
- Partner with Operations Manager to ensure efficient operation of the department.
- Monitor and evaluate quality control across Member and internal touchpoints.
- Ensure overall compliance with government regulations and company policies.
- Responsible for adherence to the call centers budget and financial targets.
- Administer performance improvement plans and meet regularly with direct reports to assist with professional development.
- Effectively direct and inspire team leaders to accomplish goals and drive individual career development.
- Responsible for the hiring, training, and ongoing career development of a high-performing diverse workforce.
- Minimum of four years in call center operations leadership experience with an emphasis on driving performance and exceptional service delivery.
- Bachelor's Degree with emphasis in management or other related field of study preferred.
- Must have a working knowledge of Credit Union or financial institution laws, rules, regulations, policies, and procedures.
- Demonstrated ability to think critically, independently, and creatively to develop strategies and solutions.
- Demonstrates strong communication skills and provides professional responses to complex and/or sensitive topics and situations.
- Ability to effectively manage multiple tasks, projects, and deadlines simultaneously.
- Highly energized and strategic self-starter with a proven track-record of motivating teams to achieve success through creative and innovative methods.
- Strong working knowledge of current Windows-based software.
- Ability to adapt to changing priorities and environment.
- Requires an organized, detail-oriented self-starter who is able to work independently.
- Strong processing, analytical, and problem-solving skills.
- Possess a strong work ethic and team player mentality.
- Highly developed sense of integrity and commitment to member satisfaction.
- Required to handle all member information in a confidential manner.
- Professional written and verbal communications skills.
Texas Trust Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Call Center Director
3 weeks ago
Arlington, Virginia, United States Texas Trust Credit Union Full timeJob SummaryWe are seeking a highly skilled and experienced Call Center Manager to lead our Member Care team in delivering exceptional service to our members. The successful candidate will have a proven track record of driving performance and service delivery in a fast-paced call center environment.Key ResponsibilitiesLead a team of 30 agents in delivering...
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Center Director
2 weeks ago
Arlington, Virginia, United States Bright Horizons Children's Centers Full timeLead a Team of EducatorsAs a Center Director at Bright Horizons Children's Centers, you will inspire and guide a team of educators to create high-quality programming in each classroom. You will manage the center's day-to-day operations, build strong partnerships with families, and nurture each child's individual development.Key ResponsibilitiesIncorporate...
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Center Director
3 weeks ago
Arlington, Virginia, United States Bright Horizons Children's Centers Full timeLead a Team of EducatorsAs a Center Director at Bright Horizons Children's Centers, you will inspire a team of educators to create high-quality programming in each classroom while managing the center's day-to-day operations. You will build strong partnerships with families to nurture each child's individual development and pave the way for success in school...
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Director of Infection Control
4 weeks ago
Arlington, Virginia, United States Virginia Hospital Center Full timeDirector Infection Prevention Job DescriptionPurpose & Scope:The Director of Infection Prevention is responsible for leading the development and implementation of infection prevention and control strategies within Virginia Hospital Center. This role involves ensuring the health and safety of patients, staff, and visitors by identifying and preventing...
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Physical Therapist-Center Director
1 month ago
Arlington, Virginia, United States Baylor Scott & White Institute for Rehabilitation Full timeJob SummaryBaylor Scott & White Institute for Rehabilitation is seeking a highly skilled and experienced Physical Therapist to fill the role of Center Manager at our Arlington, TX location.This is a full-time position that requires 40 hours of patient care, along with administrative duties and relationship development.The ideal candidate will be a motivated...
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Assistant Director of Patient Care Services
4 weeks ago
Arlington, Virginia, United States Virginia Hospital Center Full timeJob SummaryThe Assistant Patient Care Director plays a crucial role in the direction of the nursing unit(s) in collaboration with the Patient Care Director, aligning with the goals of the unit and the philosophy of the Division of Patient Care Services.Key ResponsibilitiesCoordinate nursing unit operations to ensure high-quality patient careCollaborate with...
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Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to fill the position of Director of Research and Practice at the Center for Peace Tech and Entrepreneurship. This is a unique opportunity to lead a team of professionals in advancing the mission of the Center and contributing to the development of innovative solutions for peacebuilding...
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Director of Patient Care Services
4 weeks ago
Arlington, Virginia, United States Virginia Hospital Center Full timePatient Care Director, Recovery & Wellness Job DescriptionPurpose and Scope:This professional RN is responsible for the 24-hour management of the department. Develops patient care services goals, objectives, standards of performance, policies, and procedures; organizes the department in accordance with the hospital's mission and vision statements in order to...
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Arlington, Virginia, United States The University of Texas at Arlington Full timeJob SummaryProvide exceptional support to the organization and coordination of work orders and service requests for the University of Texas at Arlington campus, with a focus on delivering outstanding customer service.Key ResponsibilitiesReview, receive, and process incoming emergency, routine maintenance, and service requests from various sources, including...
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Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia is seeking a highly qualified Director of Research and Practice to join the Center for Peace Tech and Entrepreneurship. This is a unique opportunity to lead a team of experts in peacebuilding and entrepreneurship, driving innovation and impact in the field.Key ResponsibilitiesLead the Center's peace practice...
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Arlington, Virginia, United States Virginia Hospital Center Full timeJob Title: Patient Care Director, RecoveryJob Summary:The Virginia Hospital Center seeks a highly skilled and experienced Patient Care Director to lead the Recovery Department. As a key member of the hospital's leadership team, this professional will be responsible for the 24-hour management of the department, ensuring the delivery of high-quality patient...
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Arlington, Virginia, United States The University of Texas at Arlington Full timeJob SummaryProvide exceptional support to the organization and coordination of work orders and requests for the campus, with a focus on delivering outstanding customer service.Key ResponsibilitiesReview, receive, enter, approve, and route incoming emergency, routine maintenance, and service requests for the campus submitted by telephone, online, or...
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Travel Nurse Director
6 days ago
Arlington, Virginia, United States ALOIS Healthcare Full timeDirector of Nursing RN Job DescriptionALOIS Healthcare is seeking a dedicated and experienced Director of Nursing RN to lead our team in Arlington, Washington.Job SummaryWe are looking for a skilled and compassionate Director of Nursing RN to oversee day-to-day patient care, supervise and direct nurse staff, and report to the Director of Nursing to ensure...
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Medical Director
4 days ago
Arlington, Virginia, United States Virginia Hospital Center Full timeLead Our Labor and Delivery DepartmentVHC Health Hospital is seeking a visionary Medical Director to lead our Labor and Delivery department. This key leadership position offers a unique opportunity to shape the future of obstetrics, inspire a culture of excellence, and exert a positive impact on patient care.ResponsibilitiesClinical Oversight: Provide...
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Director of Infection Control
1 week ago
Arlington, Virginia, United States Virginia Hospital Center Full timeJob Title: Director Infection PreventionJob Summary:The Director of Infection Prevention is responsible for leading the development and implementation of infection prevention and control strategies to minimize the risk of infection within VHC Health. This role involves collaborating with various departments to promote a culture of safety and continuous...
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Admissions Director
2 weeks ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAssistant/Associate Director of Admissions, Professional Degree ProgramsThe University of Virginia Darden School of Business seeks a highly skilled and experienced professional to join its team as an Assistant/Associate Director of Admissions, Professional Degree Programs. This is an exciting opportunity to be part of a world-renowned business school that is...
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Security Officer
1 month ago
Arlington, Virginia, United States Rosen Hotels & Resorts Full timeJob Summary:As a Security Officer - On Call at Rosen Hotels & Resorts, you will play a vital role in maintaining a safe and secure environment for our guests and employees. This is a unique opportunity to join a diverse and friendly workplace where your individuality and ideas are valued.Key Responsibilities:Monitor security cameras and conduct regular...
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Medical Director Position
2 weeks ago
Arlington, Virginia, United States Five Star Physician Services Full timeJob Title: Medical DirectorFive Star Physician Services is seeking a Board-Certified Physician to join our team as a Medical Director in a skilled nursing facility. As a Medical Director, you will provide medical staff oversight services and ensure exceptional patient care in a post-acute care setting.Responsibilities:Manage new admissions and oversee the...
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Director of Law, Tech, and Policy
1 month ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAbout the PositionThe Commonwealth of Virginia seeks a highly skilled and experienced professional to serve as the Director of Law, Tech, and Policy for the Center for Peace Technology and Entrepreneurship. This is a unique opportunity to lead and coordinate various activities to co-direct the Center, providing strategic direction and oversight in the areas...
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Admissions Director
1 month ago
Arlington, Virginia, United States Commonwealth of Virginia Full timeAssistant/Associate Director of Admissions, Professional Degree ProgramsThe University of Virginia Darden School of Business seeks a highly skilled and experienced professional to join its team as an Assistant/Associate Director of Admissions, Professional Degree Programs. This is an exciting opportunity to be part of a world-renowned business school that is...
