Call Center Representative

2 months ago


Arlington, United States ROCS Grad Staffing Full time

Job Summary:

The Call Center Representative provides top-notch service to customers over the phone, addressing inquiries, resolving issues, and ensuring customer satisfaction. This position requires strong problem-solving abilities and effective communication skills.


Key Responsibilities:

  • Respond to customer inquiries promptly and professionally via phone, email, or chat.
  • Identify customer needs and provide appropriate solutions or escalate issues as necessary.
  • Maintain accurate records of customer interactions and follow up to ensure issues are resolved.
  • Participate in training sessions to stay updated on products, services, and company policies.
  • Collaborate with team members to enhance service delivery and improve processes.
  • Meet performance metrics, including call handling time, resolution time, and customer satisfaction scores.


Qualifications:

  • High school diploma or equivalent; some college coursework preferred.
  • Strong verbal and written communication skills.
  • Previous experience in a call center or customer service role is a plus.
  • Ability to work in a fast-paced environment and manage multiple tasks.



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