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Logistics Call Center Specialist

1 month ago

Arlington, Tennessee, United States Lab Express Full time
Logistics Call Center/Data Entry Job Description

Lab Express, Inc. is seeking a highly motivated individual to join our Customer Service team as a Logistics Call Center/Data Entry specialist. This role is responsible for receiving job orders from customers via email/phone and ensuring that the order is handled quickly and accurately to customer specifications.

Key Responsibilities:
  • Receive and execute customer orders
  • Receive incoming calls from drivers out in the field
  • Dispatch orders properly to company drivers based on market area
  • Properly track drivers and report route activity as needed via website
  • Follow up with all drivers as needed to accurately and timely complete routes
  • Report any issues or incidents to proper team members, supervisors, and customers
  • Complete recurring reporting as necessary per customer specifications
Qualifications:
  • High School diploma or equivalent
  • Experience/working background in CALL CENTER or TRANSPORTAION/LOGISTICS preferred
  • Fluent computer skills and ability to work with MS Office software (Excel, Word, Outlook Email) & Internet
  • Strong work ethic and ability to multitask
  • Excellent communication and customer service skills
  • Great degree of reliability and responsibility
  • Meticulous attention to detail and desire to complete tasks correctly and with accuracy
  • Ability to remain resilient, project patience and empathy, and provide excellent Client service when dealing with stressful situations
  • Self-disciplined to manage your schedule and adhere to it
  • Ability to utilize multiple computer programs at the same time
  • Exhibit professional, courteous, and friendly behavior
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively

We are a growing company and looking specifically for someone with upward mobility and the desire to succeed and grow with us.