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Regional Customer Success Manager
3 months ago
Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world’s leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.
We light the worlds most beautiful spaces.
Position Summary: Work directly with customers to process and problem solve orders, always ensuring that it is easier to do business with Lucifer Lighting than any other lighting manufacturer.
Essential Duties and Responsibilities:
- Successful territory management- Offer best-in-class customer service, building deep relationships with our sales representatives and customers.
- Steward all aspects of orders, including expedites, credit holds, returns, freight quotes, and shipment methods.
- Problem solve at the highest level to ensure that we never say “no” to our customers; always offering them alternate suggestions and recommendations that will meet their needs.
- Market products and initiatives to our sales representatives and train them to ensure their understanding of the benefits and features of each.
- Stay up to date with new product launches with the ability to distinguish key features; able to offer up alternative product offerings.
Knowledge, Skills and Abilities:
- Effective listening skills and emotional intelligence, with ability to read between the lines
- Ability to comprehend technical details and technical literacy
- Strong organizational skills and highly-developed attention to detail
- Feels a sense of ownership over responsibilities
- Positive personality and enjoys assisting customers by telephone
- Solid computer skills
- Excel in a fast-paced work environment with a bent towards collaboration
- Proficiency with Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint
- Very strong verbal and written communication skills
- Independent, self-starter
Required Education and Experience:
- At least two years of experience in roles involving customer support.
- Bachelor’s degree in Communications, Business Administration, Business Management, or related discipline.
Preferred Qualifications
- Experience in the lighting industry.
- Familiarity with Infor Syteline ERP and/ or Salesforce CRM.
Working Environment:
- Smoke free workplace.
Lucifer Lighting Company is an equal opportunity employer.
