Senior Business Analyst

2 weeks ago

Santa Ana, United States The Ladders Full time
Position Summary:

We are seeking a seasoned and results-driven Senior Business Analyst with expertise in the mortgage industry to join our strategic initiatives team. In this role, you will play a key role in driving business growth, optimizing processes, and implementing strategic initiatives that align with our company's objectives. You will collaborate closely with cross-functional teams, including mortgage operations, technology, finance, and executive leadership, to identify business opportunities, analyze data, and recommend actionable insights that drive decision-making and improve operational efficiency.

The Team:

At Kind Lending, our family of diverse and talented Kind Ambassadors are the driving force behind our new approach to the mortgage experience. They're the heart and soul of the organization and our "People Before Profits" mentality shines through in every department. Kind Lending is growing and is looking for top mortgage professionals who value opportunity, lasting business partnerships, and who live out our KIND mindset. Kind Lending is determined to provide the best service in the industry while also providing homebuyers a great selection of products to enhance their buying experience. Backed by our trusted leadership team, Kind Lending's friendly and professional model puts the "fun" in funding.

Pay Disclosure:

The starting base pay range for this position is $120,000 to $145,000 annual salary. The actual salary is dependent on many factors such as: work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future.

Job Location:

This job is located in the corporate office in Santa Ana, CA. The location is subject to change and may be modified in the future.

Key Responsibilities:
  • Lead the analysis of mortgage-related business processes, systems, and workflows to identify areas for improvement and optimization.
  • Partner with stakeholders across the organization to define strategic initiatives, goals, and success criteria that support business objectives.
  • Conduct in-depth data analysis, including trend analysis, performance metrics, and forecasting, to identify key drivers and insights.
  • Develop business cases, feasibility studies, and cost-benefit analyses to evaluate potential strategic initiatives and investment opportunities.
  • Collaborate with technology teams to translate business requirements into technical specifications and drive the implementation of system enhancements or new solutions.
  • Facilitate workshops, interviews, and meetings with stakeholders to gather requirements, elicit feedback, and drive consensus on project scope and objectives.
  • Create detailed documentation, including business requirements documents, process maps, user stories, and test plans, to support project delivery and ensure alignment with business needs.
  • Define key performance indicators (KPIs) and develop reporting dashboards to track progress, measure outcomes, and communicate insights to stakeholders.
  • Lead cross-functional project teams and serve as a subject matter expert on mortgage-related initiatives, providing guidance and support throughout the project lifecycle.
  • Stay informed about industry trends, regulatory changes, and competitive landscape in the mortgage industry, and recommend strategic responses and initiatives accordingly.
Competencies:
  • Bachelor's degree in Business Administration, Finance, Economics, or related field; MBA or advanced degree preferred.
  • Minimum of 5 years of experience in business analysis or strategic planning, with a focus on the mortgage industry.
  • Strong understanding of mortgage origination, servicing, underwriting, and compliance processes.
  • Strong understanding of mortgage industry technologies and integrations providers.
  • Proven track record of leading strategic initiatives, process improvement projects, or transformation initiatives in the mortgage industry.
  • Excellent analytical skills with the ability to interpret complex data sets, identify trends, and extract actionable insights.
  • Proficiency in data analysis tools such as SQL, Excel, or similar.
  • Strong communication skills with the ability to effectively communicate complex ideas and findings to stakeholders at all levels of the organization.
  • Demonstrated ability to influence cross-functional teams and drive alignment towards common goals.
  • Project management experience and familiarity with Agile methodologies is a plus.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship.

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.

Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.

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