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Patient Care Representative

2 months ago

Boston, United States Shields Health Care Group Full time

Shields Health Care Group has an exciting opportunity for a Patient Care Representative(PCR) to work Full-Time(40 hours/week) at our clinic located at Tufts Medical Center in Boston, MA The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.

Location: Tufts-Boston, MA

Hours: Monday-Friday 9am-5:30pm

PRIMARY RESPONSIBILITIES:
Greet patients, collect necessary copay/deductible/co- insurance and explain the consent form to be completed.
Assist patients with Ipad check in process, ability to trouble shoot and provide feedback
Ability to recognize and utilize when language services are needed
Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
Work in collaboration with technologists/radiologists to ensure proper patient flow.
Process outgoing and incoming US and inter-office mail and UPS deliveries.
Prepare set up for next days appointment schedule and communicate any potential issues
Provide and respect confidentiality of all customer groups.
Verify and enter necessary information into our systems.
Respond appropriately to scheduling emergency patient situations.
Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4
Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
Remain current on any changes in policies or procedures that modify daily work functions.
Maintain co pay/petty cash accuracy and make daily bank deposits
Assist with on-boarding and training of new employees
Performs other related duties as required
Work to maintain survey return rates in conjunction with company guidelines and goals
Workflow in collaboration with multi-departments to ensure efficiencies

EDUCATIONAL REQUIREMENTS:
High School Diploma required
Medical office or healthcare administration courses preferred

EXPERIENCE REQUIREMENTS:
Excellent communication skills and computer proficiency required
Attention to detail and typing accuracy required
Knowledge of anatomy, medical terminology and insurance requirements is preferred.
Ability to follow instructions with minimal supervision
Proven ability to multi task and exceed customer expectations is required

PHYSICAL REQUIREMENTS:

Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

INTERNAL/EXTERNAL INTERACTIONS:

This position requires extensive interaction with all customer groups. Candidate must be personable, upbeat, fast paced and organized.

NOTE:
It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.

Employment is contingent on presentation of work related credentials. These credentials vary based on the position offered and the location offered, but may include vaccinations, licensure, and certifications. A detailed list will be sent upon offer and available during the interview process when requested.