Patient Experience Representative

2 weeks ago


Boston, Massachusetts, United States Boston Children's Hospital Full time
Job Summary

Boston Children's Hospital is seeking a highly skilled and compassionate Patient Experience Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service, coordinating patient encounters, and ensuring a smooth and efficient patient flow.

Key Responsibilities
  • Provide positive and effective customer service to patients, families, and visitors
  • Coordinate patient encounters and procedures to optimize resource utilization and patient experience
  • Answer, screen, and route telephone calls, and respond to requests for routine information or assistance
  • Collaborate with referring providers and practices to facilitate management of complex patient issues
  • Monitor daily schedule and patient flow to optimize resource utilization and patient experience
Requirements
  • Superb customer service and communication skills
  • Ability to work independently and as part of a team
  • High school level of educational development and preferred experience in customer service, administration, or healthcare setting
  • Bachelor's Degree preferred
What We Offer

Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.



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