Patient Experience Representative

3 weeks ago

Boston, United States Boston Children's Hospital Full time
Job Posting Description

The Fetal Care and Surgery Center (FCSC) at Boston Children's Hospital - in affiliation with Brigham & Women's Hospital - provides diagnosis, ongoing screening and care for mothers carrying babies with confirmed or suspected congenital anomalies. Using advanced diagnostic tools, groundbreaking surgical and medical treatments, and supportive care, our fetal specialists are increasing the chances of survival and the quality of life for many newborns. We offer compassionate care and support that extends throughout childhood - from prenatal diagnosis and counseling through treatment and long-term follow-up. Learn more about the Fetal Care and Surgery Center here.

The Patient Experience Representative will be responsible for:
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations
    • Collaborating with referring Obstetrics and/or Maternal Fetal Medicine providers that are referring patients to the MFCC
    • Scheduling patients and supporting the patient encounter, including scheduling MRI, Ultrasound and Fetal Echocardiograms as well as with supporting departments
  • Check In / Check Out:
    • Greeting and directing patients, families and visitors
    • Monitoring daily schedule and coordinating flow with clinicians and supervisor
  • Administrative:
    • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
    • Providing routine clerical support as needed
  • Process Improvement:
    • Actively contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement
    • Assisting in implementing change in internal systems and procedures
*Schedule will be four 10 hour shifts per week working between the hours of 6:30am and 6pm Monday through Friday, after a 90 day training period.*

To qualify, you must have:
  • High school diploma / GED required; Bachelor's degree preferred
  • Previous customer service or administrative experience preferred
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • Ability to work with diverse internal and external constituencies
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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