Patient Experience Representative

4 weeks ago


Boston, United States Boston Children's Hospital Full time
The Fetal Care and Surgery Center (FCSC) at Boston Children’s Hospital – in affiliation with Brigham & Women’s Hospital – provides diagnosis, ongoing screening and care for mothers carrying babies with confirmed or suspected congenital anomalies. Using advanced diagnostic tools, groundbreaking surgical and medical treatments, and supportive care, our fetal specialists are increasing the chances of survival and the quality of life for many newborns. We offer compassionate care and support that extends throughout childhood – from prenatal diagnosis and counseling through treatment and long-term follow-up. Learn more about the Fetal Care and Surgery Center here.

The Patient Experience Representative will be responsible for:
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations
    • Collaborating with referring Obstetrics and/or Maternal Fetal Medicine providers that are referring patients to the MFCC
    • Scheduling patients and supporting the patient encounter, including scheduling MRI, Ultrasound and Fetal Echocardiograms as well as with supporting departments
  • Check In / Check Out:
    • Greeting and directing patients, families and visitors
    • Monitoring daily schedule and coordinating flow with clinicians and supervisor
  • Administrative:
    • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
    • Providing routine clerical support as needed
  • Process Improvement:
    • Actively contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement
    • Assisting in implementing change in internal systems and procedures
*Schedule will be four 10 hour shifts per week working between the hours of 6:30am and 6pm Monday through Friday, after a 90 day training period.*

To qualify, you must have:
  • High school diploma / GED required; Bachelor’s degree preferred
  • Previous customer service or administrative experience preferred
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • Ability to work with diverse internal and external constituencies
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

  • Boston, United States Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...


  • Boston, United States Children's Hospital Boston Full time

    75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience....


  • Boston, United States Children's Hospital Boston Full time

    76820BRJob Posting Title:Per diem Patient Experience Representative- PsychiatryDepartment:Psychiatry and Behavioral Sciences AutoReqId:76820BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description: Schedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This...


  • Boston, United States Children's Hospital Boston Full time

    77103BRJob Posting Title:ICU: Patient Experience Representative- overnight weekendsDepartment:Information Services Administrative Services AutoReqId:77103BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient...


  • Boston, United States Children's Hospital Boston Full time

    77517BRJob Posting Title:Patient Experience Representative I - Waltham (onsite)Department:OphthalmologyAutoReqId:77517BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Schedule:...


  • Boston, United States Children's Hospital Boston Full time

    76820BRJob Posting Title:Per diem Patient Experience Representative- PsychiatryDepartment:Psychiatry and Behavioral Sciences AutoReqId:76820BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description: Schedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or time of either. This...


  • Boston, United States Boston Children's Hospital Full time

    The level 2 Patient Experience Representative is hybrid (1 day WFH) and will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. PER Positions are...


  • Boston, United States Children's Hospital Boston Full time

    76559BRJob Posting Title:Patient Experience Representative- Hybrid: Learning DisabilitiesDepartment:NeurologyAutoReqId:76559BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: Schedule: + 8:00-4:30pm + Thursdays: 7:30-4:00pm Hybrid after training *PER Positions are currently eligible for a Sign-on Bonus...


  • Boston, United States Children's Hospital Boston Full time

    75758BRJob Posting Title:Patient Experience Representative I- OrthopedicsDepartment:Orthopedic Surgery and Research AutoReqId:75758BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:The PER I shall be responsible for: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time...


  • Boston, United States Boston Children's Hospital Full time

    Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...


  • Boston, United States Children's Hospital Boston Full time

    Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required...


  • Boston, United States Boston Children's Hospital Full time

    The Nutrition Center at Boston Children’s Hospital is dedicated to providing infants, children, adolescents, and young adults with comprehensive nutrition assessments, a vital part of a fully customized care plan for many conditions. We design balanced diets to help patients manage their condition, grow and develop, and, ultimately, improve their quality...


  • Boston, United States Children's Hospital Boston Full time

    74064BRJob Posting Title:Patient Experience Representative (rotating days) Emergency DepartmentDepartment:Medicine-Emergency MedicineAutoReqId:74064BRStatus:Part-TimeStandard Hours per Week:32 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: 32 hours rotating days (please note there is a 6 week/40 hours a week...


  • Boston, United States Children's Hospital Boston Full time

    76045BRJob Posting Title:Patient Experience Representative, Inpatient - Waltham (8hrs/wk)Department:Patient Services-NursingAutoReqId:76045BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:NursingJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal...


  • Boston, United States Boston Childrens Hospital Full time

    Job Posting DescriptionSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining...


  • Boston, United States Boston Children's Hospital Full time

    Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required...


  • Boston, United States Boston Children's Hospital Full time

    Job Posting Description Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices...


  • Boston, United States Children's Hospital Boston Full time

    76947BRJob Posting Title:Patient Experience Representative II - North Dartmouth (onsite)Department:Ambulatory Services- Outpatient AdministrationAutoReqId:76947BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not...


  • Boston, United States Children's Hospital Boston Full time

    77354BRJob Posting Title:Per Diem Patient Experience Representative - Primary CareDepartment:Ambulatory ServicesAutoReqId:77354BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description: The Patient Experience Representative I will be responsible for: + Customer Service: + Demonstrating positive and effective...


  • Boston, United States Boston Children's Hospital Full time

    32 hours rotating days (please note there is a 6 week/40 hours a week paid training commitment before you go into your shift).Emergency Department - Patient Experience Representative The Patient Experience Representative will: Providing positive and effective customer service that supports departmental and hospital operations. Scheduling patient encounters...