Patient Experience Representative
4 weeks ago
The Patient Experience Representative will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring Obstetrics and/or Maternal Fetal Medicine providers that are referring patients to the MFCC
- Scheduling patients and supporting the patient encounter, including scheduling MRI, Ultrasound and Fetal Echocardiograms as well as with supporting departments
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians and supervisor
- Administrative:
- Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Process Improvement:
- Actively contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement
- Assisting in implementing change in internal systems and procedures
To qualify, you must have:
- High school diploma / GED required; Bachelor’s degree preferred
- Previous customer service or administrative experience preferred
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- Ability to work with diverse internal and external constituencies
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