Client Service Specialist

4 weeks ago

Reno, United States OneDigital Full time

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves.

We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity:

The Client Service Specialist supports the staff by assisting with group enrollment, renewal processes and additional administrative functions that are designed to improve and enhance workflows, timeliness, and client responsiveness.

Essential Duties and Responsibilities (include but are not limited to):

  • Attaches applications to appropriate client file in Microsoft CRM
  • Collaborate with internal teams and o􀆯er support to the Account Managers and Benefits Consultants
  • Answer incoming phone calls
  • Prepare census for new groups and renewals
  • Liaison for our other brokers on our associated health plan renewals
  • Create and print open enrollment materials (benefits guidebooks, election forms, etc)
  • Responsible for making changes and updating files and templates
  • Maintain accurate benefits records, including enrollment forms, plan documents
  • Process and maintain benefits enrollment/terminations and changes, ensuring that all forms are completed accurately and submitted in a timely manner
  • Maintain and update our website and post on our social media site
  • Create marketing flyers
  • Participate and assist with onsite & offsite work events
  • Support the team with ongoing projects
Qualifications, Skills and Requirements:
  • Strong attention to detail
  • Positive, can-do attitude
  • Self-motivated, flexible and disciplined
  • Ability to work independently as well as in team environment
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Ability to thrive in fast-paced production environment
Education, Training and Experience:
  • 2+ years' applicable job experience, preferred
  • Proficient with Microsoft Office products, required
  • Prior experience in broker agency or benefit administration firm, preferred
  • Familiarity with insurance carrier websites, preferred
  • Proven track record in customer service; preferred
  • High school diploma, required
  • Familiarity with database applications, a plus


The typical base pay range for this role nationwide is $14 to $16 per hour.

Your base pay is dependent upon your skills, education, ualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the OneDigital team

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