Enterprise Customer Success Specialist

4 months ago

New York, United States InEvent Full time
ABOUT INEVENT

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

WHO WE ARE

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.

InEventers are a unique team, with a shared vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us

ENTERPRISE CS SPECIALIST
As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe.RESPONSIBILITIES
  • Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
  • Develop detailed project plans, outlining tasks, timelines, resource requirements, and milestones;
  • Review client concerns and seek to improve all aspects of the client experience with the company;
  • Constantly promote the value of the InEvent platform and upselling through customer/client experience;
  • Suggest optimization of existing processes within all Customer Success initiatives;
  • Support Enterprise clients over emails and virtual calls.
PRE-REQUISITES
  • 4+ years of experience in a Customer Success or Account Management position is a must;
  • Exceptional ability to communicate/present and foster positive business relationships;
  • Experience with delivery of training or live customer support;
  • Technical skills are a must; HTML and CSS or any programming knowledge is a plus;
  • Accountability and personal organization are essential;
  • Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
  • Outstanding communication skills;
  • Problem solver by nature;
  • Be a fast learner and resilient;
  • Permission to travel and work in the U.S (should have an SSN);
  • Periodic visits to client offices may be required for training and implementations, anticipated to range from 10-20% of the time. Travel expenses will be covered by the company.
PERKS
  • Health Insurance;
  • Paid Time Off (PTO);
  • 401k;
  • Annual Summits;
  • Birthday Gift and Work Anniversary Gifts.

CONTRACT: This is a Permanent, Full-time position (40hrs per week).

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