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Venture Resorts- Guest Arrival Coordinator

3 months ago

Gatlinburg, United States TowneBank Full time

Reservations:

  • Using company sales model as outlined in training manual and posted on monitor (ex: asking questions; using guest last name; etc)
  • Increased product knowledge
  • Using company etiquette as outlined in training manual (ex: using required verbiage)
  • Following all policies and procedures as outlined in training manual (ex: notating each folio; communication of cancellation policy as directed; application of discounts; etc)
Guest Care:.
  • Responds to maintenance calls
  • Properly handles challenging guests as directed.
  • Executes daily procedures. Checklist, Cleanliness of office, etc.
  • Exceeds expectations with every opportunity
Other Duties:
  • Participate in social events
  • Cleanliness of workstation, front desk areas, rear areas, bathrooms, kitchen, conference room, and all other guest areas
  • Teamwork and proper respect with front desk staff, management, and service personnel
  • Maintaining a positive attitude at all times and fostering an attitude of excellence
  • Immediate communication to management of any serious or important issues involving any cabin, guest, or cabin owner
  • Participation in Daily Directive and all other reporting to management
  • Following all company policies and procedures as outlined in training manual and Company Handbook
  • Proper handling of cabin owners and any related issues
  • Support of company, management team, and owners


#LI-DNI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)