Member Service Representative 2: Brace YMCA

1 week ago


Matthews, United States YMCA of Greater Charlotte Full time

Description The Member Service Representative needs to be courteous, approachable and non-intimidating. He/ she should treat members as good friends or family members and always maintain a positive attitude. Handle all inquires and situations at the Member Service Desk. Be sensitive to member needs and maintain a customer-friendly demeanor at all times. Membership Tours and Sales. Know all information pertaining to YMCA programs and events. Register members and non-members for various programs offered each session. Answer phones politely and efficiently. Work weekends as assigned. Manage money and complete daily edit at the end of each shift. Maintain a proper dress code at all times. Attend Member Service Meetings as scheduled. Be punctual for all scheduled shifts and meetings. Maintain a neat and orderly work environment at all times. Maintain positive relations with other staff members. Respect and abide by Manager or Shift Leader direction/instruction. Obtain and maintain current CPR & AED Certification (re-certification available). Assist members in the location and record keeping of lost property. Ensure that supplies and schedules are available at all times. Be responsible for equipment rental. Adhere to all quality standards as put forth by the Metro Quality Dept (including Q-checks and Service Evaluations). When possible assist other Directors and departments. Work on member service projects as needed. Requirements: Must have reading and math skills. Must possess computer skills, phone skills, sales, one on one and group interaction abilities, and accountability with money. Must be a team player and have some problem/ conflict solving ability. Physical Requirements: Walking Sitting Climbing (stairs) Crouching Stooping Standing Kneeling Lifting (20 lbs) Carrying (20 lbs.) Pushing (20lbs) Pulling (20 lbs) Requirements Shifts Needed: Weekend Shifts only: 12pm-5pm



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