Customer Service Representative

2 months ago


Matthews, United States Alpha Omega Construction Group Inc. Full time
Job Details

Job Location
Charlotte NC Cupped Oak - Matthews, NC

Position Type
Full Time

Job Shift
Day

Description

Job Summary: The Customer Service Representative assists with answering the phones, routing callers, customer service, administrative tasks and administrative marketing support.

Supervisory Responsibilities:
  • This job has no supervisory responsibilities.
Essential Duties and Responsibilities:
  • Provides customer service in a timely manner via several means which include email, face to face interaction, and telephone.
  • Maintains a positive and friendly tone with customers at all times.
  • Answers customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
  • Tracks proposed resolutions and follows up with customers in a timely fashion.
  • Communicates customer feedback to various teams in order to improve the overall customer experience.
  • Handles emergency requests and client escalations in a professional, customer-service focused manner.
  • Performs any range of special projects, tasks and other related duties as assigned.
  • Assists the Marketing Manager with marketing items and related marketing administrative tasks.
  • Other duties as assigned.


Qualifications

Required Skills and Abilities:
•Excellent communication and listening skills.
•Problem-solving ability and a customer-centric attitude.
•Basic knowledge of roofing, siding, and gutter industry.
•Patience, empathy, and the ability to remain calm under pressure.
•Extensive knowledge of office administration and proficiency with Microsoft and Google office software.
•Excellent verbal and written communication skills.
•Excellent organizational skills and attention to detail.
•Excellent time management skills with proven ability to meet deadlines.
•Friendly and empathetic demeanor.
•Exceptional problem-solving ability, backed by good judgment.
•Ability to respond to customer questions using social media.
•Ability to collaborate across departments and teams.
•Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.

Education and Experience:
•High school diploma required; Bachelor's degree in Business Administration or a related field preferred.
•At least 2 years of administrative experience is required.
•Knowledge of marketing basics.
•Experience in a customer-facing role, preferably handling customer service, care, or success.

Physical Requirements:
•Prolonged periods sitting at a desk and working on a computer.
•Must be able to lift up to 15 pounds at times.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, as these may change, and/or new ones may be assigned at any time with or without notice.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law."

  • Matthews, Missouri, United States Fifth Third Full time

    Customer Service RepresentativeAt Fifth Third Bank, we're committed to making banking a better experience for our customers. As a Customer Service Representative, you'll play a critical role in delivering exceptional customer service and building strong relationships with our clients.Key Responsibilities:Provide personalized service to customers, addressing...


  • Matthews, Missouri, United States Circle K Stores, Inc. Full time

    Key Responsibilities:As a Lead Customer Service Representative, you will be responsible for greeting customers, operating the register, and making purchase suggestions. You will also have the opportunity to gain entry-level management experience by leading shifts on a regular basis. Key Skills:You will be successful in this role if you have excellent...


  • Matthews, North Carolina, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for delivering exceptional customer experiences. Key responsibilities include greeting customers, taking orders, and maintaining a clean and organized store environment. You will also be responsible for ensuring orders are accurate and delivered in a timely manner. This role...


  • Matthews, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using our...


  • Matthews, North Carolina, United States Sam's Club Full time

    Job Summary: As a Frontline Member Service Representative at Sam's Club, you will provide exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or self-checkout areas.Key...


  • Matthews, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team in Matthews, North Carolina. In this role, you will be at the forefront of customer interaction, handling queries, processing orders, and maintaining customer records. This position offers a contract to hire employment opportunity, providing vital support to...


  • Matthews, North Carolina, United States Sam's Club Full time

    Job Opportunity at Sam's ClubWe are seeking a highly skilled and customer-focused individual to join our team as a Frontline Member Service Representative.Key Responsibilities:Provide exceptional customer service by assisting members with purchasing decisions and resolving issues.Locate merchandise and promote Sam's products and services.Assist members with...


  • Matthews, North Carolina, United States Food Lion Full time

    Job SummaryFood Lion is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities• Provide...


  • Matthews, United States VXI Global Solutions Full time

    VXI is looking for highly motivated and qualified Customer Service Representativesto work full-time on-site in our world-class contact center in Charlotte, NC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for...


  • Matthews, North Carolina, United States Harris Teeter Full time

    Harris Teeter Job DescriptionAs a Cashier at Harris Teeter, you will be responsible for providing excellent customer service by satisfying their needs and exceeding their expectations. This includes following correct bagging procedures, providing carryout and parcel pickup service, and loading merchandise into customer vehicles. Additionally, you will be...


  • Matthews, North Carolina, United States Aqua-Tots Swim School Full time

    Job SummaryAqua-Tots Swim School is seeking a motivated and passionate individual to join our team as a Front Desk Receptionist. As a key member of our team, you will be responsible for providing exceptional customer service to our families, answering phone calls and responding to email inquiries, and maintaining the cleanliness of our school.We offer a...


  • Matthews, Missouri, United States High five playhouse Full time

    Job Title: Front Desk Receptionist/CashierJob Summary:We are seeking a highly skilled and energetic individual to join our team as a Front Desk Receptionist/Cashier at High Five Playhouse. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the safety and enjoyment of children in our indoor playground,...


  • Matthews, North Carolina, United States GPM Investments LLC Full time

    Job OverviewWe're seeking a highly motivated and customer-focused individual to join our dynamic team at GPM Investments LLC. As a Cashier/Sales Associate, you will be the face of our store, providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Customer Service: Greet customers, answer...


  • Matthews, North Carolina, United States Genesis of Charlotte Full time

    Job Summary:The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.About Us: We are a dynamic and growing company that values our employees and provides a...


  • Matthews, North Carolina, United States Steve Carpou - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative with Steve Carpou - State Farm Agent, you will play a key role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...

  • Sales Associate

    4 weeks ago


    Matthews, North Carolina, United States Cost Plus World Market Full time

    Key Responsibilities: Assist customers with their shopping needs, providing exceptional service and ensuring a positive in-store experience.Merchandise Management: Maintain a visually appealing sales floor by stocking merchandise according to World Market standards.Cash Handling: Process customer transactions accurately and efficiently, adhering to customer...


  • Matthews, Missouri, United States Harris Teeter Full time

    Job DescriptionHarris Teeter is seeking a highly skilled and customer-focused Self-Checkout Cashier to join our team. As a Self-Checkout Cashier, you will be responsible for providing exceptional customer service, operating the self-checkout systems, and maintaining a clean and organized store environment.Key Responsibilities Provide excellent customer...


  • Saint Matthews, Kentucky, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAt Family Dollar, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Key Responsibilities:Provide exceptional customer service to ensure a positive shopping experience.Greet customers and assist them in selecting merchandise.Process cash register transactions...


  • Matthews, United States ARI Full time

    Our Southeast division is hiring an Customer Service Representative to join our Charlotte based team! This person will actively seek out and engage prospective customers to sell our product and/or services. The ideal candidate is results-driven, hungry for customer acquisition, and passionate about contributing to industry leading growth. JOB...


  • Saint Matthews, Kentucky, United States Pilot Company Full time

    Job Description:Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across the United States and Canada. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in the nation's...