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Customer Relations Specialist

3 months ago

Phoenix, United States Penguin Air, Plumbing & Electrical Full time

Penguin Air, Plumbing, and Electrical is on a mission to be the largest and most reputable home services company in the greater Phoenix area. We can provide the best customer experience from a team of talented professionals because we recognize happy employees are our greatest asset. As our business continues to grow, we are always looking for great people to be a part of the team and make a difference

Position: Customer Relations Specialist

The Customer Relations Specialist engages with customers to ensure their experience exceeds expectations and to be a problem resolution professional with other departments should escalation become necessary for their home service needs.

Responsibilities:

  • Provide superior service and communication via phone, email, and text that engages customers to build strong relationships
  • Maintain Penguin Plan members to increase renewal rates and collection of plan revenue
  • Receive, research, and respond to phone and email inquires to assist in next steps that de-escalate concerns and poor reviews
  • Serve as an expert liaison during escalation with field managers when needed
  • Promote enthusiasm and brand loyalty during meetings and trainings to maximize short and long term company goals
  • Work independently with ability to thrive in customer interactions
Requirements:
  • 3-5 years high level customer service skills with problem resolution
  • Possess ability to inspire brand loyalty in customers and company
  • Highly organized with exceptional follow through capability to drive performance results
  • Exceptional communication and social acumen that displays a dedication to company
  • Service Titan experience is preferred
  • 3710 E University Dr Suite 1 Phoenix, AZ 85034

Location