Customer Returns Specialist

2 days ago


Phoenix, Arizona, United States The RealReal Full time
About The Role

The RealReal is seeking a highly detail-oriented Customer Returns Specialist to join our team. As a Customer Returns Specialist, you will be responsible for inspecting and auditing items being returned to ensure they meet our quality standards. If you have a keen eye for detail and thrive in a fast-paced environment, this could be the perfect fit for you.

What You Get To Do Every Day
  • Conduct quality inspections on items being returned to ensure they meet our quality standards.
  • Adhere to SOP production processes by confirming specifications and conducting visual and measurement inspections.
  • Process adjustments and credits to customers' accounts.
  • Update inventory as needed.
  • Perform research on customer returns-related inquiries and exception items.
  • Handle and care for luxury fashion items with precision and attention to detail.
What You Bring To The Role
  • Ability to perform all required functions of the job in English.
  • Strong attention to detail and ability to work accurately in a fast-paced environment.
  • Intermediate computer proficiency and experience working in a high-volume production-driven environment.
  • Ability to follow directions and meet productivity and accuracy standards.
  • Strong sense of urgency and team-oriented mentality.
Compensation, Benefits, + Perks
  • $50 in monthly food credits to apply to snacks and meals available for purchase on site.
  • Employee Stock Purchase Plan.
  • 401K with Company Match.
  • Medical, Dental & Vision Insurance.
  • Paid parental leave.
  • 18 Paid Time Off (PTO) Days and 10 Paid Holidays.
  • State-of-the-art, climate-controlled warehouse facility.


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