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WFH Administrative Assistant/Receptionist

1 month ago

Chicago, United States HappyGo Travel Services Full time

Position: WFH Administrative Assistant/Receptionist Location: Remote Job Type: Full-time About HappyGo Travel Services: HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele. Responsibilities: Client Relationship Management: Serve as the primary point of contact for assigned corporate or individual clients. Build and maintain strong, long-lasting client relationships through regular communication and exceptional service delivery. Understand client goals and travel preferences to provide customized solutions and recommendations. Account Management: Manage the end-to-end travel planning process for clients, including itinerary creation, booking arrangements, and logistics coordination. Ensure all travel arrangements align with client budgets, policies, and preferences. Monitor travel schedules and proactively address any issues or changes to ensure seamless travel experiences. Customer Service: Communicate with clients via phone, email, and chat to understand their travel preferences and requirements. Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities. Handle inquiries, concerns, and complaints professionally and promptly. Booking and Scheduling: Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences. Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations. Confirm bookings and send detailed itineraries to clients. Destination Knowledge: Stay updated on travel trends, visa requirements, and safety information for various destinations. Offer insights and suggestions for travel experiences that match client interests. Administrative Tasks: Maintain accurate records of bookings, payments, and client interactions using our CRM system. Process payments and handle invoicing as needed. Benefits: Competitive salary with performance-based bonuses. Remote work opportunity, allowing for flexible hours and work-life balance. Opportunities for professional development and training in the travel industry. Access to exclusive travel discounts and perks. Collaborative team environment with supportive colleagues. Basic Qualifications: Proven experience in a similar customer service role or within the travel industry. Strong communication skills with fluency in written and spoken English (additional languages are a plus). Proficiency in using booking platforms and CRM systems. Excellent problem-solving abilities and attention to detail. Ability to work independently and as part of a team, with a customer-first mindset. Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services #J-18808-Ljbffr