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Call Center Services Representative

2 months ago

Chicago, United States Northern Trust Full time

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Participant Representative Summary This individual responds to in-bound telephone and email inquiries from employee groups of corporate clients and processes all specified services. Services include providing information regarding clients' 401(k), stocks, and other retirement plans. Major Duties: Provide plan participants with information about withdrawal and loan provisions, rollovers, account status, etc. Process participant maintenance queues (address changes, tax elections, electronic deposit changes) accurately and within department guidelines. Respond to daily telephone inquiries and requests from defined contribution plan participants. Assist participants with information about distribution options, loan provisions, and eligibility status. Demonstrate appropriate call behaviors as outlined by the department. Handle participant requests including electronic fund transfers, monthly benefits, rollovers, loans, and tax forms. Responsible for following established guidelines as well as identifying and resolving routine problems. Expected to be in compliance with risk management. Facilitate administrative tasks as needed. Responsibilities: Client and/or call center experience. Client servicing usually acquired through training programs or experience is required to support products for the participants. Analytical and organizational skills are required to research and resolve inquiries and manage conflicting priorities and workflow. Communication skills are required to respond to daily requests for information from plan documents. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies Build your career with us and apply today. #MadeForGreater Reasonable Accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

MyHRHelp@ntrs.com . We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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