We have other current jobs related to this field that you can find below
-
Case Management Analyst
3 months ago
Springfield, United States Aretum Full timeARETUM, a leading government contracting company specializing in technology-enabled mission support services, is seeking a skilled and experienced Journeyman Case Management Analyst to join our team. As a Case Management Analyst at ARETUM, you will play a critical role in supporting case management initiatives and providing analytical expertise to optimize...
-
Case Management Analyst
3 months ago
Springfield, United States Aretum Full timeJob DescriptionJob DescriptionARETUM, a leading government contracting company specializing in technology-enabled mission support services, is seeking a skilled and experienced Journeyman Case Management Analyst to join our team. As a Case Management Analyst at ARETUM, you will play a critical role in supporting case management initiatives and providing...
-
Case Management Analyst
3 weeks ago
Springfield, United States Aretum Full timeJob DescriptionJob DescriptionARETUM, a leading government contracting company specializing in technology-enabled mission support services, is seeking a skilled and experienced Journeyman Case Management Analyst to join our team. As a Case Management Analyst at ARETUM, you will play a critical role in supporting case management initiatives and providing...
-
Case Management Analyst
3 months ago
Springfield, United States Swingtech Full timeJob DescriptionJob DescriptionAbility to obtain a Security Clearance a mustAbout Swingtech Consulting, Inc.Swingtech Consulting, Inc. provides technology and management consulting services for the federal, state, and local government. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and...
-
Senior Security Evaluation Specialist
5 days ago
Springfield, Illinois, United States CASE Management Consulting, LLC Full timeJob OverviewPosition Summary:Are you prepared to contribute to a mission that is crucial for national safety? CASE Management Consulting, LLC is in search of a skilled and knowledgeable Personnel Security Analyst to enhance the operations of the Personnel Security Division. This role is vital for executing the Continuous Evaluation Program (CEP) and...
-
Global Relations Analyst
5 days ago
Springfield, Illinois, United States CASE Management Consulting, LLC Full timeJob OverviewPosition: International Affairs SpecialistSecurity Clearance: Active Top-Secret clearance requiredAs an International Affairs Specialist at CASE Management Consulting, LLC, you will play a pivotal role in fostering and managing international collaborations. This position is designed for individuals passionate about enhancing global partnerships...
-
Global Partnerships Analyst
5 days ago
Springfield, Illinois, United States CASE Management Consulting, LLC Full timeJob OverviewPosition: International Affairs SpecialistSecurity Clearance: Active Top-Secret RequiredAre you prepared to take on a pivotal role in the realm of international relations? As an International Affairs Specialist at CASE Management Consulting, LLC, you will play an essential part in fostering global partnerships and enhancing our organization's...
-
Administrative Operations Manager
5 days ago
Springfield, Illinois, United States CASE Management Consulting, LLC Full timePosition OverviewSeeking a Skilled Office Manager / Staff Officer at Case Management Consulting*This role necessitates an active Top-Secret clearance*Are you a proficient office management professional eager to contribute to innovative projects? We are in search of a talented individual to become part of our team at Case Management Consulting. In this...
-
SharePoint Solutions Architect
6 days ago
Springfield, Illinois, United States CASE Management Consulting, LLC Full timeJob OverviewAs a SharePoint Developer at CASE Management Consulting, LLC, you will provide expert insights and leadership in specialized domains, particularly in SharePoint for digital presence, visual design, human resources, management, engineering, and technology. Your role will involve ensuring that products and services adhere to established standards...
-
IT Project/Change Manager
3 weeks ago
Springfield, United States CASE Management Consulting, LLC Full timeJob DescriptionJob Description*This role requires an active top-secret clearance.The organizational change manager must be an expert in leading and executing change aligned with corporate strategy and operational processes. They must analyze the current environment, define future state, create comprehensive change plans, and manage resources. The...
-
Office Manager
3 weeks ago
Springfield, United States CASE Management Consulting, LLC Full timeJob DescriptionJob DescriptionJoin Our Team as an Office Manager / Staff Officer with Case Management Consulting!*This position requires an active Top-Secret clearance*Are you an experienced office management coordinator seeking an exciting opportunity to make a meaningful impact on cutting-edge projects? We are currently looking for a skilled professional...
-
Office Manager
1 week ago
Springfield, United States CASE Management Consulting, LLC Full timeJob DescriptionJob DescriptionJoin Our Team as an Office Manager / Staff Officer with Case Management Consulting!*This role requires an active TS/SCI clearance or a TS (with the ability to obtain a CI poly)Are you an experienced office management coordinator seeking an exciting opportunity to make a meaningful impact on cutting-edge projects? We are...
-
Administrative Operations Manager
5 days ago
Springfield, Illinois, United States CASE Management Consulting, LLC Full timePosition OverviewOffice Manager / Staff Officer Role at Case Management Consulting*This role necessitates an active Top-Secret clearance*We are seeking a proficient office management coordinator who is eager to contribute to innovative projects. In this position, you will support the Business Executive, Staff Officers, and Leads in managing personnel and...
-
IT Process Automation
4 weeks ago
Springfield, United States CASE Management Consulting, LLC Full timeJob DescriptionJob Description*This role requires an active top-secret clearance.The organizational change manager must be an expert in leading and executing change aligned with corporate strategy and operational processes. They must analyze the current environment, define future state, create comprehensive change plans, and manage resources. The...
-
SharePoint Solutions Architect
6 days ago
Springfield, Illinois, United States CASE Management Consulting, LLC Full timeJob OverviewAs a SharePoint Developer at CASE Management Consulting, LLC, you will provide expert leadership and guidance in various specialized domains, including SharePoint for digital presence, web design, human resources, management, engineering, technology, policy, administration, planning, analysis, training, development, facilities, and communication....
-
Administrative Operations Manager
5 days ago
Springfield, Illinois, United States CASE Management Consulting, LLC Full timeJob OverviewPosition: Office Manager / Staff OfficerClearance Requirement: Active Top-Secret clearance requiredWe are seeking a proficient Office Manager / Staff Officer to enhance our operational efficiency at Case Management Consulting, LLC. This role is pivotal in supporting our Business Executive and team leaders in managing staff and overseeing daily...
-
General Application
3 weeks ago
Springfield, United States CASE Management Consulting, LLC Full timeJob DescriptionJob DescriptionAre you struggling to find the perfect career fit? Don't worry! Apply here now and discover your ideal opportunity!CASE Management Consulting, LLC is a highly regarded Minority-owned, Woman-owned Small Business that delivers cutting-edge web-based process automation tools and knowledge management solutions. As a trusted...
-
Case Manager
3 months ago
Springfield, United States Molina Healthcare Full timeJOB DESCRIPTION Job Summary Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long term care, for members with high need potential. HCS staff work to ensure that patients progress...
-
Case Manager
1 month ago
Springfield, United States Helix Human Services Full timeCase Manager Provide intensive case management to children and youth referred by the Department of Children and Families (DCF) to the Comprehensive Foster care program (CFC), with the goal of long-term stability and permanency. Case Manager is responsible for providing intensive case management supports to children and adolescent youth assigned to CFC foster...
-
Instruction Systems Designer
3 weeks ago
Springfield, United States CASE Management Consulting, LLC Full timeJob DescriptionJob DescriptionJoin Our Team as an Instructional Systems Designer with Case Management Consulting!*This position requires an active Top-Secret clearance to apply CASE Management Consulting is seeking Instructional Designers to provide the GEOINT Enterprise with high-quality learning solutions that support NGA mandatory training requirements,...
Case Management Analyst
2 months ago
Ability to obtain a Security Clearance a must
About Swingtech Consulting, Inc.
Swingtech Consulting, Inc. provides technology and management consulting services for the federal, state, and local government. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly executed solutions.
We are currently looking for a Case Management Analyst. This is a remote position but is required to report to the VA facility by car once a week. Travel reimbursement will not be provided for the office visit. Ability to obtain a security clearance a must.
Primary Responsibilities:
Provide customer relationship management to program applicants including performing and conducting queue management based on cases received for vetting program populations including processing cases, emails, phone calls and develop associated queue reports.
Triage cases/tickets.
Complete case management actions according to customer procedures for various vetting program populations, including assisting in applicant information updates to include uploading documents, responding to inquiries and customer service tickets.
Maintain communication with customers and immediately report any issues or concerns to Program Leads.
Work efficiently from home while staying on task.
Perform customer service tasks (e.g., answering telephone calls, typing, filing, scanning, faxing, copying, & correspondence management).
Respond to telephone calls, email, and personnel requests for customer application support according to procedures.
Document, track, and monitor customer problems to ensure a timely resolution.
Use Microsoft Office suite to perform job duties.
Apply internet skills to perform searches and navigate within web sites and other legal research sites as required.
Apply effective listening, customer service, and problem resolution skills.
Courteously handle unsatisfied customers.
Responds to and diagnose problems through discussion with users.
Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Knowledge Skills & Abilities
Bachelor’s degree (BA or BS)
1+ years’ experience total experience in:
Supporting a call center/case management environment providing Tier II or Tier III support to address issues escalated from lower levels.
Handling customers
Possession of or ability to obtain a DHS Public Trust clearance.
Reliable, strong internet and WiFi connectivity in a home office environment is a must.
Ability to reach the client’s Springfield, VA facility by car once a week - no travel reimbursement offered.
Experience using Microsoft Calendar/Outlook, Word, Excel, PowerPoint and Adobe Acrobat.
Equal Opportunity Employer Minority/Female/Veterans/Disabled
#IND
#J-18808-Ljbffr
