Customer Relations

2 months ago

Blue Springs, United States City of Blue Springs Full time

As a Customer Relations Representative for the Blue Springs Fieldhouse, you will perform a variety of duties including assisting the public with membership inquiries, managing membership records and ensuring accuracy of billing records. This will requires basic account reconciliation as well as the ability to balance receipts.

THE HOURS FOR THIS POSITION ARE 5:00 AM - 1:00 PM

Duties and Responsibilities:

Facilitates and oversees the ordering, record keeping, and budgeting for the department's participation in the Missouri Parks and Recreation Association's ticket consignment program.

Administers RecTrac program; ensures accurate data and addresses any software issues/updates with the vendor. Provide appropriate reports from the program. Ensure confidentiality of all data.

Attends assigned meetings of the Park Commission and other Boards and Commissions as assigned; prepares and distributes agendas; records, prepares and maintains minutes of meetings and distributes them to appropriate officials, staff and public.

Primary contact for shelter rentals and associated reports.

Maintains files and records of the department, ensuring records are kept and destroyed according to legal guidelines.

Schedules and provides daily work task supervision of part-time Front Desk Attendants at the Blue Springs Fieldhouse. Ensures employees are trained appropriately; handles employee issues and consults with the manager, director, or human resources as needed.

Responds to inquiries from the public, answer questions and provide information whenever possible, referring to appropriate staff when necessary. Provide tours to prospective members.

Accepts registrations and payments for programs, memberships, and facility reservations.

Assist with administrative tasks and special projects including, but not limited to data entry, reporting, mailings, filing, typing letters, memoranda, reports and other documents, etc.

Maintain the front desk area in a clean and organized manner.

Attend appropriate staff trainings and ensures policies and procedures are followed.

Assist with other duties as assigned.

GENERAL QUALIFICATIONS:

Education and Special License(s)/Certifications - High school diploma or equivalent, with two years of business college studies preferred.

Experience One to three years of experience in a related field, supervisory experience preferred.

Skills - Skill in operating general office equipment such as computer, phone, copy machine, Experience with Microsoft Office suite Word, Excel, Outlook, Access etc. Knowledge of general office procedures. Excellent customer service skills.

Competencies: Ability to establish and maintain effective working relationships with city officials, employees, and the public. Ability to communicate effectively, both orally and in writing. Ability to maintain clerical records and prepare reports. Ability to perform tasks with minimum supervision. Ability to follow oral and written instructions.

Physical Requirements - Must be able to sit for prolonged periods; must be able to listen to normal conversation; must be able to walk occasionally, and use hands and fingers to operate, handle, or feel objects, tools, or controls; must be able to reach with hands and arms; must be able to have vision sufficient to see close up and have the ability to adjust focus; and, must be able to occasionally lift up to 25 pounds and transport it 15 feet.

Supervisory Responsibility Scheduling and supervision of daily work tasks of assigned staff.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. These conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The City of Blue Springs is an organization that strives to embrace the spirit of inclusion, diversity, equity, and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's facilities. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

  • Customer Relations Specialist

    1 month ago

    Blue Springs, United States Joshua Peck & Associates Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentVision insuranceJob SummaryThe Customer Service Manager provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and...

  • Customer Relations Representative

    1 month ago

    Blue Springs, Missouri, United States Alicia Scott - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused?Do you enjoy working with the public?If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for youState Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up with...

  • Customer Relations

    2 months ago

    Blue Springs, United States City of Blue Springs Full time

    As a Customer Relations Representative for the Blue Springs Fieldhouse, you will perform a variety of duties including assisting the public with membership inquiries, managing membership records and ensuring accuracy of billing records. This will requires basic account reconciliation as well as the ability to balance receipts. THE HOURS FOR THIS POSITION...

  • Client Relations Specialist

    2 weeks ago

    Blue Springs, Missouri, United States City of Blue Springs Full time

    Position Overview:As a Client Relations Specialist for the City of Blue Springs, you will engage in a variety of responsibilities aimed at enhancing member satisfaction and managing membership records effectively. This role involves basic account reconciliation and ensuring the accuracy of billing records. Work Schedule:The working hours for this position...

  • Customer Relations Representative

    1 month ago

    Blue Springs, United States Alicia Scott - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused?Do you enjoy working with the public?If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Customer Relations Representative

    3 months ago

    Blue Springs, United States Alicia Scott - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Engineer

    3 months ago

    Blue Springs, United States Worldwide TechServices Full time

    Job DescriptionThe Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. QualificationsResponsibilities• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an...

  • Customer Support Associate

    2 weeks ago

    Blue Springs, Missouri, United States WestRock Full time

    Role OverviewAs a Client Relations Specialist at WestRock, you will play a pivotal role in ensuring customer satisfaction and operational efficiency.Key ResponsibilitiesInformation Management: Deliver accurate pricing, stock availability, and production timelines to our clients.Inventory Tracking: Monitor warehouse stock levels and keep clients informed...

  • Customer Relations Specialist

    2 weeks ago

    Colorado Springs, Colorado, United States Spirehotels Full time

    Customer Relations Specialist - Spirehotels+ Job Tracking ID: + Job Location: Various Locations + Job Level: Entry Level (less than 2 years) + Level of Education: Any + Job Type: Full-Time/Regular + Years of Experience: Less Than 1 Year + Hotel: Spirehotels Job Overview:Bring your enthusiasm and exceptional guest service skills to Spirehotels. Become a vital...

  • Customer Service Associate

    7 days ago

    Blue Springs, Missouri, United States Cosentinos Enterprise Inc Full time

    Position OverviewThe Cashier plays a crucial role in enhancing the shopping experience for customers by efficiently processing sales transactions in a friendly and courteous manner.Reporting StructureThis role reports directly to the Office Manager.Employment StatusThis is a non-exempt position.QualificationsEssential Knowledge:- A valid liquor license is...

  • Customer Relations Specialist

    4 weeks ago

    House Springs, United States Compass Health Network Full time

    The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers...

  • Insurance Customer Support Specialist

    1 week ago

    Blue Springs, Missouri, United States Chris Castanza Insurance Agency Full time

    Job OverviewWe are seeking a dedicated individual who is enthusiastic about delivering outstanding customer support to our clients and policyholders. As an Insurance Customer Support Specialist at Chris Castanza Insurance Agency, you will demonstrate the advantages of our services by generating insurance quotes and offering coverage recommendations.Your...

  • Customer Relations Specialist

    6 days ago

    House Springs, United States Compass Health Network Full time

    The Customer Relations Specialist maintains direct contact with patients on a daily basis and performs in-person and telephone reception for the office, verify insurance eligibility and benefits, responsible for handling cash, and balancing assigned cash bag. This position possesses excellent and empathetic service skills, maintains composure in difficult...

  • Insurance Customer Service Representative

    2 days ago

    Blue Springs, United States Chris Castanza Insurance Agency Full time

    Description Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks...

  • Customer Engagement Banker

    2 weeks ago

    Blue Springs, Missouri, United States BMO Full time

    Position: Personal Banking Specialist at BMO Financial GroupJob Overview:Provides outstanding service to BMO clients and potential clients by assessing their financial needs and offering tailored advice.Proactively interacts with clients to enhance loyalty and uncover new opportunities.Offers guidance on digital banking solutions to streamline the banking...

  • Customer Relations Specialist

    1 month ago

    El Dorado Springs, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...

  • Customer Relations Coordinator

    7 days ago

    Coral Springs, Florida, United States Macc Marketing Co., Inc. Full time

    Position OverviewWe are seeking a dedicated individual for a part-time role that has the potential to transition into a full-time position. The ideal candidate will be responsible for executing essential office tasks while effectively liaising with our sales team and suppliers. Familiarity with foodservice and janitorial disposable products is advantageous...

  • Junior Customer Relations Manager

    2 weeks ago

    Santa Fe Springs, California, United States Prime Tech Enterprises Full time

    At Prime Tech Enterprises, we are a vibrant and expanding firm focused on sales and business development, particularly in customer acquisition within the telecommunications sector. Our mission is to enhance revenue growth, build strong customer relationships, and create strategic business opportunities in the Southern California region. As a Junior Account...

  • Junior Customer Relations Manager

    2 weeks ago

    Santa Fe Springs, California, United States Prime Tech Enterprises Full time

    At Prime Tech Enterprises, we are a vibrant and expanding firm focused on sales and business development, particularly in customer acquisition within the telecommunications sector. Our mission is to enhance revenue growth, strengthen customer relationships, and cultivate strategic business opportunities in the Southern California region. As a Junior Account...

  • Junior Customer Relations Manager

    7 days ago

    Santa Fe Springs, California, United States Prime Tech Enterprises Full time

    At Prime Tech Enterprises, we are a vibrant and swiftly expanding firm focused on sales and business development, particularly in customer acquisition for clients within the telecommunications sector. Our mission is to enhance revenue growth, nurture customer relationships, and cultivate strategic business opportunities throughout the Southern California...