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Customer Service Associate
2 months ago
The Cashier plays a crucial role in enhancing the shopping experience for customers by efficiently processing sales transactions in a friendly and courteous manner.
Reporting StructureThis role reports directly to the Office Manager.
Employment StatusThis is a non-exempt position.
QualificationsEssential Knowledge:
- A valid liquor license is required prior to starting (if applicable).
- Completion of ongoing training as outlined in the Cosentino's Learning Plan.
Preferred Knowledge:
- A high school diploma or equivalent is preferred.
The following skills are essential for success in this position:
- Accurately process payments using various methods including cash, checks, gift cards, and credit/debit cards.
- Follow established procedures for processing payments related to government assistance programs.
- Issue customer receipts and provide correct change.
- Identify products using PLUs, scales, or produce numbers.
- Operate electronic cash registers and related equipment.
- Maintain a clean and professional front-end appearance.
- Handle customer complaints professionally and know when to escalate issues.
- Adhere to Cosentino's Customer Service Standards.
- Comply with health regulations and safety procedures.
- Possess strong verbal and interpersonal skills for effective communication.
- Demonstrate basic math and reading skills.
The following physical activities may be required:
- Reaching overhead, twisting, and lifting objects up to 10 lbs.
- Pushing and pulling grocery items and carts, with a peak force of 25 lbs.
- Standing and walking for extended periods on hard surfaces.
- Lifting and carrying items up to 30 lbs. occasionally.
- Bending and squatting as needed.
As directed by management, the Cashier may also:
- Train new cashiers during their orientation.
- Promote sales by suggesting additional products.
- Return unwanted items to their appropriate locations.
- Assist with other tasks as needed to support the team.
By understanding and fulfilling the responsibilities outlined above, the Cashier contributes significantly to the overall success of Cosentino's Food Stores.