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Senior Patient Experience Coordinator
2 weeks ago
Job Summary We are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at Boston Children's Hospital. As a key member of our clinical operations team, you will play a critical role in ensuring the best possible patient experience. Key Responsibilities Patient Encounter Management : Provide exceptional customer service, collaborate with referring providers, and obtain required authorizations to compile patient and staff schedules. Check In / Check Out : Greet and direct patients, families, and visitors, monitor daily schedules, and coordinate flow with clinicians and supervisors. Administrative : Maintain personal calendars for physicians and supervisors, schedule meetings, programs, and events, and provide routine clerical support as needed. Process Improvement : Contribute to departmental and organizational initiatives and projects, focusing on continuous process improvement, and assist in implementing change in internal systems and procedures. Patient Experience Coordination : Monitor clinic activity to ensure the best possible patient experience, assist with resolving customer service and scheduling issues, and respond to patient needs and situations requiring escalated service response. Training : Participate in the development of training programs, train clinic staff in department systems, processes, and terminology, and provide assistance to other support staff in evaluating and resolving issues. Requirements High school diploma or GED required. Minimum one year of healthcare administration experience required. Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. Ability to work with diverse internal and external constituencies. What We Offer Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.
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Senior Patient Experience Coordinator
3 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our clinical operations team, you will play a vital role in ensuring the best possible patient experience.Key ResponsibilitiesPatient Encounter Management: Provide exceptional customer service,...
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Patient Experience Coordinator
4 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at Boston Children's Hospital. As a key member of our healthcare operations team, you will play a vital role in ensuring the best possible patient experience.Key ResponsibilitiesPatient Encounter ManagementProvide exceptional customer service to...
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Patient Experience Coordinator
2 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative II to join our team at Boston Children's Hospital. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and families.Key ResponsibilitiesCustomer ServiceProvide positive and effective...
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Patient Experience Coordinator
2 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative II to join our team at Boston Children's Hospital. As a key member of our healthcare team, you will be responsible for delivering exceptional patient care and ensuring a positive experience for our patients and families.Key ResponsibilitiesCustomer ServiceProvide...
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Patient Experience Liaison
2 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timePatient Experience RepresentativeWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital.Key Responsibilities:Provide exceptional customer service to patients, families, and visitors, ensuring a positive experience throughout their hospital stay.Collaborate with referring providers...
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Patient Experience Representative
4 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryPosition: Patient Experience RepresentativePlease note that this role is located in Waltham, MA (free parking)Hours: 8:30am-5:00 pmDepartment: Orthopedics - Sports MedicineSign-on Bonus: $2,000 (terms/taxes apply)Key ResponsibilitiesProvide positive and effective customer service to patients and familiesRespond to routine inquiries about hospital...
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Patient Experience Liaison
2 weeks ago
Waltham, United States Boston Children's Hospital Full timeJob Summary We are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our patients and families. Key Responsibilities Patient Encounter Management: Provide positive and effective...
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Patient Experience Liaison
2 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our staff, you will be responsible for providing exceptional patient care and administrative support to our patients and families.Key ResponsibilitiesPatient Encounter Management: Provide positive and effective...
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Patient Experience Liaison
3 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timePatient Experience RepresentativeWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our inpatient team, you will be responsible for providing exceptional patient care and support to our patients and families.Key Responsibilities:Provide positive and effective customer service...
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Patient Experience Liaison
2 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timePatient Experience RepresentativeWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our front office team, you will play a critical role in ensuring that our patients and families receive exceptional care and service.Key Responsibilities:Patient Encounter...
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Patient Experience Liaison
3 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. This is a full-time position that requires excellent communication and interpersonal skills.Key ResponsibilitiesProvide exceptional customer service to patients, families, and visitorsManage patient encounters, including scheduling and...
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Patient Experience Liaison
2 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full time{"title":"Patient Experience Representative","description":"Join Our Team at Boston Children's HospitalWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a Patient Experience Representative, you will play a critical role in ensuring that our patients and families receive...
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Patient Experience Liaison
2 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob Summary: We are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a Patient Experience Representative, you will play a vital role in ensuring that our patients and families receive exceptional care and service. Key Responsibilities: Provide positive and effective customer...
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Patient Experience Liaison
2 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our staff, you will be responsible for providing exceptional patient care and support to our patients, families, and visitors.Key ResponsibilitiesProvide positive and effective customer service that supports unit...
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Patient Experience Liaison
3 weeks ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our staff, you will be responsible for providing exceptional patient care and support to our patients, families, and visitors.Key ResponsibilitiesProvide positive and effective customer service that supports unit...
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Patient Experience Liaison
1 month ago
Waltham, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryBoston Children's Hospital is seeking a highly skilled and compassionate Patient Experience Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional patient care and support to our patients, families, and visitors.Key ResponsibilitiesPatient Encounter Management:Provide positive...
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Sr. Patient Experience Representative
2 weeks ago
Waltham, United States Boston Children's Hospital Full timeAt Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue...
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Sr. Patient Experience Representative
2 weeks ago
Waltham, United States Boston Children's Hospital Full timeThe Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations. (PER...
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Sr. Patient Experience Representative
53 minutes ago
Waltham, United States Boston Children's Hospital Full timeThe Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...
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Senior Caregiver
3 weeks ago
Waltham, Massachusetts, United States Guardian Angel Senior Services Full timeJob OpportunityWe are seeking a compassionate and dedicated caregiver to provide support and care to senior citizens in their own homes. As a caregiver, you will have the opportunity to make a meaningful difference in the lives of our clients and their families.Key Responsibilities:Provide hands-on support to senior citizens, including assistance with daily...