Patient Services Coordinator III

2 weeks ago


Waltham, Massachusetts, United States Mass General Brigham Full time
Job Summary

We are seeking a highly skilled Patient Services Coordinator III to join our team at Mass General Brigham. This role will provide complex patient scheduling support in a high-volume outpatient ambulatory care setting.

Key Responsibilities
  • Schedule initial, follow-up, and multi-disciplinary patient visits
  • Coordinate and maintain providers' master clinical schedules
  • Submit referrals for specialty appointment requests
  • Obtain intake information from patients and referring physician's offices
  • Schedule Radiology tests and order scans for clinical sessions
  • Triage and manage high-volume patient telephone calls
  • Maintain confidentiality and privacy in accordance with HIPAA guidelines
  • Provide cross-coverage for other practice staff members as needed
Requirements

We require a high school diploma and prefer a Bachelor's degree. The ideal candidate will possess excellent customer service skills, be able to work in a fast-paced environment, and maintain confidentiality and privacy.

About Us

Mass General Brigham is an Affirmative Action Employer. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees.



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