Patient Experience Coordinator

2 weeks ago


Waltham, Massachusetts, United States Boston Children's Hospital Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Experience Representative II to join our team at Boston Children's Hospital. As a key member of our healthcare team, you will be responsible for delivering exceptional patient care and ensuring a positive experience for our patients and families.

Key Responsibilities
  • Customer Service
    • Provide positive and effective customer service to patients, families, and visitors
    • Respond to routine inquiries about hospital protocol, policies, and procedures
    • Collaborate with supervisors to resolve complex issues
  • Patient Registration/Admissions/Discharge
    • Monitor clinic activity to ensure optimal patient experience
    • Record and process patient demographics, insurance, and referral information
    • Collect and transcribe clinical documentation and information
  • Scheduling
    • Schedule patient encounters and procedures to coordinate with providers and departments
    • Monitor daily schedules and coordinate flow to optimize resource utilization
  • Patient Flow Coordination
    • Prepare for and attend shift handoffs and team huddles
  • Administration
    • Answer, screen, and route calls; record and forward messages
    • Assist with organizing and scheduling conferences and events
    • Collect and organize medical records and supplies
  • Technology
    • Utilize office technology, including phone systems, email, and clinical applications
    • Enroll patients and caregivers in patient portal
  • Process Improvement
    • Participate in departmental and organizational initiatives to improve processes
    • Assist with implementing change in internal systems and procedures
Requirements
  • High School Diploma/GED required
  • Minimum 6 months of relevant healthcare experience required
  • Basic computer skills and concepts required
  • Excellent customer service and communication skills required
  • Ability to work with diverse internal and external constituencies required

Boston Children's Hospital offers competitive benefits and compensation.



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