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Customer Service Representative

1 month ago

Morton Grove, United States Bunzl Distribution USA Full time

** Customer Service Representative**

**Job Category****:** Telesales & Customer Service **Requisition Number****:** CUSTO010149 Showing 1 location **Job Details**

**Description**

The Customer Service Representative, (CSR) is responsible for maintaining their assigned accounts including providing exceptional client service to both internal and external client contacts. Specifically, the CSR role is focused on trouble shooting inquiries that are related to orders, backorders, ETAs and tracking. The expectation of the CSR is to always provide complete resolution on every inquiry. The CSR is the point person and liaison to other departments related to daily operational activity Sales Operations Specialist (SOS), and Warehouse Ops.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

***Responsibilities:***

* Investigating customer problems and/or complaints to successful resolution

* Dedicated CSR Agent handling, from start to finish, every inquiry whether via phone or email.

* Provide effective responses to all client inquiries within same business day whenever possible, and prior to 24 business hours in all cases

* Resolve all issues to client satisfaction or escalate as needed; all while maintaining calmness and showcasing the Bunzl We Care posture

* Resolve open issues to conclusion, provide updates to the client on a daily basis until issue is resolved

* Enter manual replenishment orders in a timely and efficient manner

* Expediting orders as required

* Working effectively in a team environment to meet business goals and objectives

* Confidently assist client with eComm inquiries related to proprietary product and ordering schedules

* Successfully multitask numerous client inquiries, all while staying within the expected Service Level Agreement (SLA)

* Flexibility to work anytime between 7am 7pm (CST), Monday - Friday.

* Excellent detail-oriented customer service skills

* A positive, engaged person that loves serving customers is our ideal candidate.

***Requirements:***

* High School graduate or equivalent with a minimum of 2 years of Customer Service experience in a call center environment.

* Bachelors Degree Preferred

* Computer literate, including MS Word, Excel, e-mail; AS 400 and ServiceNow experience a plus.

* Problem solver with the ability to multi-task using judgment and decision-making skills.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

*Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.*

*Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.*

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Team Player****:** Works well as a member of a group

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**:**

**Motivations**

**Preferred**

**Work-Life Balance****:** Inspired to perform well by having ample time to pursue work and interests outside of work

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)