Customer Success Partner Manager
3 days ago
IBM Customer Success Partner Manager in San Jose, California Introduction At IBM, work is more than a job - it's a calling: To build, to design, to code, to consult, to think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk. Your Role and Responsibilities Position Overview Key Responsibilities: Identify partner education gaps to help design and manage comprehensive partner enablement initiatives. Collaborate with internal teams to create and maintain partner resources such as product guides, community content, and playbooks that partners can leverage to drive success. Track and analyze partner performance metrics, using data to refine training, support, and enablement strategies and enhance outcomes. Create and maintain a structured partner program, including onboarding, certification, and performance monitoring, ensuring partners are equipped to implement our software successfully. Build strong relationships and connect regularly with partners as well as internal partner-supporting teams. Gather and share feedback from partners with internal teams to drive continuous improvement in the partner experience and enablement strategies. Implement and oversee a rigorous quality assurance process to ensure partners deliver consistent, high-quality implementations that meet or exceed customer expectations. Advocate for partner issues and escalations. Track partner proficiency on our products. Ensure partner proficiency on key processes. Collaborate closely with internal teams such as Product, Sales, and Alliances to ensure partner activities are aligned with customer goals and business objectives. Establish KPIs and metrics to track and evaluate the success of partners, providing regular feedback and development plans as necessary. Function as an advocate for customers, ensuring their needs and feedback are communicated to partners and internal teams to drive continuous improvement. Address any challenges or issues with partner performance, ensuring quick and effective solutions to maintain high customer satisfaction. Develop initiatives to improve the effectiveness of the partner program, ensuring scalability and efficiency as the company grows. Measure the health and success of partners and facilitate retrospective and QBR. Required Technical and Professional Expertise: 10+ years of enterprise Software-as-a-Service (SaaS) implementation or consulting experience with at least five years as a senior consultant or project manager. Experience leading and developing programs to support Partner success and Customer Success. Demonstrated client/partner relationship building and people skills. Excellent organizational, analytical, and critical thinking skills. Client-focused attitude and ability to be a customer advocate. Collaborator, with effective and productive communication and presentation skills. Demonstrated experience with packaged application software implementation practices. Strong analytical and critical thinking skills, and ability to translate complex information into simple solution requirements. Experience in project and program management, with the ability to support simultaneous partner engagements implementing the Apptio SaaS solution, following Apptio methodology, and utilizing project management best practices. A proven history of meeting with senior management and executives as the subject matter expert. Preferred Technical and Professional Expertise: Education in fields such as Business, Economics, Accounting, Data Analytics, or Computer Science preferred. Understanding of IT infrastructure concepts. Ability to break down complex information from customers into business-level requirements. Understanding of data analysis/manipulation. Certifications from AWS, Azure, GCP, or OCI are a plus. About IBM: IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Being You @ IBM: IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. #J-18808-Ljbffr
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Manager, Customer Success
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San Jose, United States Smartsheet Full timeSmartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. Smartsheet is looking for a proven leader to help build, operate, and scale...
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Customer Success Manager
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San Jose, United States Cisco Full timeApplication window is expected to close on 28/Oct/2024 What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to...
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San Jose, United States Amazon Full timeManager, Customer Success, Strategic Account Services The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. In this role, you’ll be responsible for all business and...
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San Jose, United States Amazon Full timeManager, Customer Success, Strategic Account Services The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. In this role, you’ll be responsible for all business and...
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Customer Success Manager
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San Francisco, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Customer Success Manager
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San Francisco, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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